Project Manager

About Layer Systems

Layer Systems is a high-growth UK-based technology company. Our product, The Layer, is a hosted B2B business management SaaS platform designed for telecoms and IT resellers.

We have a loyal and growing customer base, a mature and feature-rich platform, and ambitious plans for future growth. Our mission is to build the most user-friendly, innovative, and market-relevant software by working closely with our customers and leveraging the latest technologies.

We are a collaborative, inclusive, and remote-first organisation where everyone has a voice and is encouraged to contribute.

We have also been shortlisted for the 'Workplace Award' at the 2026 Comms Business Awards due to be held in July and won the 'Best Software Application' award at the 2025 Comms National Awards

The Role

We are looking for a highly organised, conscientious and experienced Project Manager.

You will work as part of our project team on the planning, documenting and provisioning of new customers onto The Layer. You will take full ownership of your projects, managing each one from initial contact through to post-launch handover.

You will enjoy bringing stakeholders together, setting milestones, and ensuring that every task is documented and progressed in a timely way. You will communicate progress clearly to both customers and internal teams, create training agendas, deliver run-through sessions prior to launch, and manage any post-launch issues through to resolution.

To succeed in this role, you will have excellent time management and communication skills. This role would suit an experienced project manager, though we are also happy to consider applications from non-certified administrators with relevant experience.

How You'll Work
• You will work autonomously within a supportive, collaborative environment
• You will be trusted to manage your workload and priorities without micromanagement
• You will participate in a cross-functional project and product team
• You will engage regularly with customers and internal stakeholders
• You will work remotely, with regular team meet-ups in Glasgow
• Occasional UK travel and overnight stays may be required

We support family-friendly policies and aim to accommodate individual working patterns wherever possible.

Key Responsibilities

Project Delivery
• Ensure onboarding projects are delivered on time, within scope and within budget
• Deliver and maintain project work plans, revising as appropriate to meet changing needs
• Identify resources and assign responsibilities
• Manage day-to-day operational aspects of all assigned projects
• Monitor project progress and handle any issues that arise
• Analyse risks and opportunities, escalating to management as required
• Work with the Head of Operations to identify and eliminate blockers
• Measure project performance using appropriate systems, tools and techniques

Stakeholder & Customer Management
• Act as the main point of contact and communicate project status to internal and external stakeholders
• Liaise with clients to identify and define requirements, scope and objectives
• Work closely with relevant stakeholders to ensure effective and efficient project implementation
• Manage the relationship with the customer and all stakeholders throughout the project lifecycle
• Establish and maintain relationships with third parties and vendors
• Submit regular project status reports to stakeholders

Documentation & Governance
• Ensure project documents are comprehensive, current and appropriately stored
• Ensure all tasks are documented and updated in project management tools in a timely way
• Use tools to monitor working hours, plans and expenditures
• Work with developers and designers to ensure timely delivery of new features
• Anticipate and react to change, submitting project status reports as required

Training & Onboarding
• Create training agendas and deliver run-through sessions for customers prior to launch
• Support customers throughout the project delivery process
• Manage post-launch issues through to handover to the customer success team
• Create support articles and training materials

Your Skills and Experience

Core Skills
• Exceptional planning, coordination and organisational skills
• Excellent written and verbal communication skills
• Strong problem-solving ability with a continuous improvement mindset
• High attention to detail and commitment to quality
• Ability to manage multiple priorities and stakeholders simultaneously
• Collaborative and proactive mindset with a focus on delivering excellent customer experience
• Strict adherence to deadlines with the ability to set realistic timescales

Technical Skills & Experience
• Ideally 3 years' experience in a project management role from conception to delivery
• Hands-on experience with project management tools such as ClickUp, Monday.com or Trello
• Experience preparing and interpreting flowcharts, schedules and step-by-step action plans
• Familiarity with risk management and quality assurance processes
• Industry knowledge of CRM, software or tech environments (desirable)
• Knowledge of fixed and mobile telecoms or IT services (desirable)
• Competency in a recognised project methodology such as PRINCE2 or PMP (desirable)

Qualifications
• Relevant degree in Business, Technology or a related subject (2:1 or above), or equivalent professional experience
• Project management certification (PRINCE2, PMP or equivalent) desirable but not essential
• Experience in telecoms, IT services or SaaS environments advantageous

We know that applicants can be put off by lengthy requirements lists. More than anything, we hire for attitude and potential. If you have the right qualities and would be happy to work towards formal certification, we'd love to hear from you.

What We Offer
• Salary: £27,000 - £30,000 per annum (DOE)
• Fully remote working (UK-based only)
• Flexible working patterns
• 30 days annual leave (pro rata)
• Contributory pension scheme
• Supportive and inclusive working culture
• Opportunities for learning and progression

Equality & Diversity

Layer Systems is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

We welcome applications from all suitably qualified candidates regardless of race, gender, religion, disability, age, or sexual orientation.