Senior Project Manager - Customer Solutions

Reports to: Chief Information Officer

Are you an experienced Senior Project Manager ready to lead high-impact technology programmes? We're looking for a strategic, delivery-focused leader to oversee complex IT initiatives and drive successful outcomes for both customers and the organisation.

About the Role

As a Senior Project Manager, you will take ownership of multiple projects or programmes, ensuring they are delivered on time, within budget, and to the highest quality standards. You'll play a key role in shaping delivery strategy, establishing governance frameworks, and aligning projects with organisational goals.

Working closely with senior stakeholders, including C-suite executives, you'll provide clear direction, manage expectations, and ensure transparency across all stages of delivery. You'll also lead cross-functional teams, fostering collaboration and continuous improvement.

Key Responsibilities

• Lead the planning and delivery of complex IT and technology programmes
• Define scope, governance frameworks, and delivery strategy
• Oversee resource planning, risk management, and financial performance
• Build strong relationships with senior stakeholders and external partners
• Provide clear, strategic reporting on progress, risks, and outcomes
• Ensure alignment between project portfolios and organisational objectives
• Drive continuous improvement and innovation in delivery practices
• Mentor and support project team members to build capability

What We're Looking For

• Proven experience managing multiple large-scale projects or programmes
• Strong leadership and stakeholder management skills, including C-suite engagement
• Excellent understanding of project governance, risk, and financial oversight
• High level of technical literacy with IT systems and infrastructure
• Expertise in project management tools such as Asana, Halo, or Monday.com
• Strategic thinker with the ability to adapt to evolving priorities

Desirable Qualifications

• PRINCE2 Agile Practitioner
• ITIL 4 Foundation
• AgilePM Foundation or CompTIA Project+
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Understanding of public sector procurement, DfE frameworks, and MATs

Why Join Us?

You'll be part of a forward-thinking organisation where you can influence strategy, lead meaningful change, and deliver real value. This is an opportunity to make a significant impact while developing both your leadership and technical expertise.