Omegro Business Unit:

Job Description:
What does the Company do?

DRAMS provides bulk inventory and distillery warehouse management software designed to meet the unique requirements of maturing spirit producers. Our systems are used by a number of high-profile UK and international companies including Suntory Global Spirits, Bacardi, Campari, Wm Grant & Sons, Whyte & Mackay and Glenmorangie.

We are part of Volaris Group, a global group of vertical market software businesses, offering the stability of a larger organisation alongside the agility of a close-knit specialist team.

What is unique about the role/ Company?

• You will have the opportunity to work in a close-knit and experienced team, who will provide an excellent support network around you.
• You'll not only get the opportunity to make a key contribution to the way we run our business locally, but you'll also be able to navigate your future career within the wider Volaris Group globally - the best of both worlds we think!
• We offer a comprehensive on-boarding process, as well as access to experienced peers both locally and across the globe as part of the Volaris family - all with a view to helping you grow your career and perform at your best, both inside and outside of work!

What will I be doing day-to-day?

This is an exciting opportunity for a motivated Associate Project Manager to join our team and help run the day-to-day delivery of our customer implementation and upgrade projects. You'll be responsible for running the mechanics of delivery across multiple customer projects - coordinating consultants, managing plans, leading calls and keeping everything on track. You'll work closely with our Professional Services Manager, who sets strategy and governance, while you own day-to-day execution seeing projects through from start to finish. If you enjoy organising complex work, working directly with customers, and driving projects forward - this is for you.

Your key responsibilities will include:

Project Support

• Chair weekly customer project calls and drive clear actions and next steps
• Lead the day-to-day coordination and delivery of assigned implementation and upgrade projects
• Run standard projects independently using established plans, templates and processes
• Act as the primary day-to-day contact for customers during delivery
• Plan, schedule, and coordinate project activities and resources.
• Maintain and update project plans, timelines, task lists, and risk/issue logs using Zoho Projects
• Prepare project documentation including agendas, meeting minutes, and action logs.
• Track project milestones, budgets, and deliverables (days used vs remaining)
• Manage smaller change requests in line with agreed processes
• Escalate complex, commercial or contractual issues to the Professional Services Manager

Client & Internal Coordination

• Act as a key communication point between the Professional Services team and customers
• Manage risks, resolve issues and own action outcomes
• Coordinate customer workshops, configuration sessions, training schedules, and deployment activities
• Ensure customer requirements and change requests are clearly documented and communicated internally
• Coordinate consultants and delivery schedules
• Prepare and share regular project status updates
• Lead internal stand-ups to align delivery activity
• Ensure requirements, decisions and actions are clearly documented
• Work closely with Customer Care and Product teams to ensure smooth handovers

Operational Support

• Contribute to creating and maintaining standard operating procedures (SOPs), templates, and documentation libraries.
• Prepare weekly status reports and delivery dashboards
• Ensure accurate project data and reporting in Zoho Projects
• Maintain resource schedules and flag capacity constraints
• Track and update operational metrics, project pipeline status, and capacity reports.

General

• Ensure project governance standards are followed and documents are consistent and accurate.
• Identify practical ways to improve how we deliver projects
• Work independently day-to-day while knowing when to escalate for support
• Perform any other reasonable duties as required by Management.

What do I need to be eligible to apply?

You need:

• Experience running or coordinating projects (preferably within software, IT, or services).
• Strong organisational skills with the ability to prioritise competing tasks and deadlines
• Confidence in leading customer meetings and keeping workstreams organised.
• Experience managing multiple concurrent tasks or projects
• Excellent written and verbal communication skills, with confidence dealing with both internal teams and customers.
• High attention to detail and reliability in documentation and tracking.
• Good working knowledge of Microsoft Office tools (Excel, Word, Outlook), Jira, Zoho Projects and other collaboration platforms.
• Ability to build strong working relationships across cross-functional teams.
• A proactive "ownership" mindset with a solution-focused approach to problem solving.

It's not a deal breaker but we would really like it if you also had:

• Knowledge or experience of warehousing, logistics or operational systems
• Experience within a SaaS, technology, or software implementation environment
• Experience of the drinks, distilling, or manufacturing sectors
• Analytical mindset with an ability to interpret project data
• PM qualification (PRINCE2, Agile, etc.)

DRAMS reserve the right to enhance the criteria as necessary to facilitate the shortlisting process.

How do I apply?

If you think you are the right fit for this role, please click 'Apply' and submit your CV via the online application process.