Location: Rotterdam, Netherlands
Role Overview

As Project Manager for DBFM Claims Handling, you are responsible for managing and settling claims and incidents within complex DBFM (Design, Build, Finance, Maintain) infrastructure contracts. You operate in a high-risk environment involving technical, political, and safety-critical aspects.
Key Responsibilities

• Manage and settle claims and incidents in line with DBFM contract agreements
• Ensure proper execution of damage repairs and financial settlements
• Assess incoming claims and monitor progress within the Damage Tracking System (SVS)
• Identify risks and bottlenecks and act proactively
• Coordinate with internal teams, contractors, and stakeholders
• Advise contract managers and project stakeholders on claim decisions
• Maintain strong relationships while safeguarding contractual responsibilities
• Contribute to knowledge sharing and continuous improvement

Requirements (Must-Have)

• Completed HBO (higher professional education) degree in engineering, contract management, procurement, or similar
• Proven experience with contract management in large DBFM projects (€65M+)
• Valid VOL-VCA certification (Safety for Operational Supervisors)
• Experience with contract management processes within central government

Preferred Experience

• Experience handling claims and incidents within DBFM contracts (public sector)
• Knowledge of operational-phase DBFM environments
• Familiarity with Damage Tracking Systems (SVS)

Key Competencies

• Strong analytical and conceptual thinking
• Structured, accurate, and results-driven approach
• Proactive, flexible, and able to prioritize effectively
• Excellent communication and stakeholder management skills
• Ability to build relationships and create support for decisions