Job Description:
Job Title

Project Manager - Professional Services
Job Summary

Reporting to the Head of Delivery, the Project Manager is responsible for the end-to-end delivery of customer projects, including new implementations, upgrades and multi-site rollouts.

The role combines project management with hands-on delivery, including system configuration and customer training, ensuring successful implementation and adoption of MCR solutions.

The Project Manager acts as the primary point of contact for customers and coordinates internal teams to deliver projects on time, within scope and to the required quality standards.
Key Responsibilities

• Manage the full lifecycle of customer projects from initiation through to go-live and handover
• Plan and coordinate project timelines, resources, risks and dependencies
• Act as the main point of contact for customers, managing communication and expectations
• Configure systems and support customers through setup and onboarding
• Deliver user training sessions (remote and on-site as required)
• Coordinate internal teams including Professional Services, Operations, Support, Sales and Finance
• Track project progress and maintain accurate records in Salesforce or equivalent systems
• Identify and manage risks and issues to ensure successful delivery
• Support smooth transition of projects into Support with complete documentation
• Contribute to continuous improvement of delivery processes and standards

Skills & Experience

• Experience managing or delivering projects in a software, SaaS, EPOS or technology environment
• Experience supporting system implementations, onboarding or configuration
• Experience delivering customer training or supporting user adoption (desirable)
• Strong organisational and planning skills with the ability to manage multiple projects
• Excellent communication skills with both technical and non-technical stakeholders
• Commercial awareness of project delivery (desirable)
• Experience using Salesforce or similar project tracking tools (desirable)
• Project management qualification (e.g. PRINCE2) is advantageous but not essential
• Willingness to travel to customer sites as required

Key Competencies

• Strong ownership and accountability
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused with a solutions-oriented approach
• Strong relationship-building skills
• Attention to detail and structured working style
• Calm and effective under pressure

Business Unit:

Scheduled Weekly Hours:
37.5
Number of Openings Available:
0
Worker Type:
Regular
Company Site

http://www.mcr-systems.co.uk/

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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