The Vacancy

To oversee all aspects of service delivery. To ensure the highest possible service is provided to all individuals supported, funders & partnership agencies.

You will be supporting teams to deliver housing related support to vulnerable individuals aged 16 and over working closely with Social Services and Housing.

Service Delivery

• To monitor service performance of projects in line with project action plans & funding requirements, in partnership with the Contract & Quality Assurance Manager.
• Ensure that the team's caseload is managed and monitored appropriately.
• Manage referrals via the Locata Gateway, allocating for assessment in line with contract requirements, and ensuring that urgent / emergency needs can be addressed, avoiding escalation of risk or hardship for the individual.
• Ensure appropriate risk assessments and risk management procedures including safety planning are put in place, and that safeguarding concerns and referrals are acted on appropriately and swiftly, including MARAC, MAPPA, child and adult safeguarding processes.
• Liaise with all relevant statutory and voluntary agencies to build / sustain the links necessary for the effective operation of the project(s).
• Ensure all line managed staff complete monitoring statistics/returns (as requested) to deadline for monitoring purposes.
• Complete regular file and case management audits across all service areas, & observe practise to ensure consistency of service delivery.
• Ensure all colleagues work closely with local agencies including colleges, training providers, YOT / Probation, Social Services, Police and sector partners.

The Company

At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality.

30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness.

Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter.

That's why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures.

Our Values

We are a values-led organisation which puts the people we support at the heart of the organisation. Our values mean that we can offer the highest quality support and empathy. Our values are:

• We Respect
• We Listen
• We Encourage
• We Learn
• We Don't Give Up