Job Title: Head of Procurement Operations

Reporting to: Head of Procurement and Workplace Management

Direct Reports: 4 (2 in London and 2 in Bridgend)

Position Type: 12 month FTC, full-time - London based with 3 days per week onsite

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC is one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.

About Operations

Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes - from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.

Operations is made up of 7 functions, this role sits within: Procurement and Workplace Management

From identifying the scope of the goods and services required to deliver business outcomes, to negotiating pricing and managing the full lifecycle of contracts and suppliers. Procurement focuses on delivering Value For Money for the organisation. We leverage market intelligence and navigate the regulatory landscape to achieve commercial outcomes and reduce risk and complexity.

Job Purpose

The Head of Procurement Operations is a key role within the Procurement function, driving transformation and enabling scalable, high-performing procurement services. The position leads Procurement Operations; the high performing, engine room responsible for intake and orchestrating all core procurement operational processes. The role manages risk, legal, and analytics functions, ensuring strategic alignment, operational excellence, and regulatory compliance across the full supplier lifecycle.

The role requires great leadership, exceptional process management, tight quality control, and a commitment to continuously improving workflow efficiency. Managing a team of 4, this role ensures that all activities provide outstanding customer service to internal stakeholders and suppliers alike.

The team is growing and taken on additional responsibility for supporting Enterprise wide IT agreements through executing a Global Procurement service to deliver consistent, stable and high-quality IT services and cost optimization for the organisation across the globe. This is an excellent opportunity for someone looking to build and shape a growing Procurement function with great access to the senior leadership in the organisation. You will shape how the operation runs and grows, ensuring greater use of technology and AI in a maturing function.

Key Responsibilities

Strategic & Operating Model Leadership

• Deliver Procurement Strategy, Transformation Roadmap and Target Operating Model for TMHCC International
• Champion forward-looking procurement strategies, while maintaining regulatory compliance
• Drive service excellence and customer experience to deliver a seamless, supportive, and professional service for stakeholders and suppliers.

Leadership & Team Development

• Lead, coach, develop and manage a cross-functional team across legal, risk, operations, and analytics professionals building high-performing team that meets service and quality standards
• Foster a high-performance culture promoting accountability and innovation.

Governance, Compliance & Risk

• Set, maintain, and evolve procurement policies, controls, and audit-ready documentation
• Maintain and improve operational processes and controls to ensure efficiency, scalability, and reduction of errors and cycle times
• Act as the central escalation point for operational issues to remove blockers quickly and maintain momentum across all workflows
• Monitor performance, metrics, and throughput to provide visibility of operational health and drive continuous improvement
• Collaborate with Procurement colleagues, and all 2nd line functions to ensure aligned controls, smooth handovers, and strong organisational integration
• Establish and lead governance forums, KPIs, and escalation processes
• Establish and oversee supplier due diligence, onboarding, and risk monitoring

Process, Reporting, Technology & Analytics Enablement

• Design and implement scalable end-to-end processes.
• Deliver scalable procurement intake and orchestration
• Own the end-to-end procurement technology roadmap and digitization
• Establish procurement data governance and analytics frameworks
• Establish reporting requirements and delivery of timely reporting and associated insights.

Stakeholder & Executive Engagement

• Support Head of Procurement in executive preparations
• Own and execute procurement communication and engagement strategy
• Lead Quarterly Business Reviews and MI delivery.

Skills and Experience Specification:

Essential:

• Proven success leading procurement Operations
• Exceptional planning, organisation, and prioritisation skills
• Strong project and programme delivery experience in complex regulatory environments
• Deep knowledge of Source-to-Pay technology, process design, controls, and stakeholder enablement
• ESG/sustainable procurement awareness embedded into supplier management/selection expectations
• Customer service mindset with a professional, solutions-focused approach.
• Strong organisation and prioritisation to manage multiple workflows
• Attention to detail across all operational processes and controls
• Clear and effective communication with stakeholders and suppliers
• Analytical and problem-solving skills to assess issues and risks
• People management and coaching to support a small team
• Process improvement skills to enhance efficiency and consistency
• Resilience and adaptability in a fast-paced environment.

Desirable:

• Master's degree (Business/Supply Chain/Finance/Engineering or similar), coupled with transformation experience
• Professional certification desirable (e.g., CIPS/CPSM/CPIM), and PM credentials a plus.