Description & Requirements

Introduction

Be part of something great. Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Role Summary

The Project Manager (Change) is responsible for delivering end-to-end mobilisation & change projects that enable new ways of working, improved service models, operational efficiencies, and successful adoption of new processes or technologies.

This role combines project management discipline with deep change management expertise to ensure that planned changes are not only delivered on time and to scope, but are embedded, adopted and sustained across the organisation.

The post holder will act as a key partner to operational leaders, capability improvement teams and subject matter experts to ensure that change is designed well, understood clearly, and implemented safely with minimal disruption.

Essential Duties & Responsibilities

Project Delivery & Governance

• Lead the planning, delivery and governance of change projects from initiation through to closure.

• Produce delivery plans, RAID logs, status reports and other project documentation.

• Manage scope, deliverables, interdependencies, timelines and quality through structured project controls.

• Ensure delivery is aligned to enterprise delivery standards, PMO frameworks and stage-gate requirements.

Change Management Design & Execution

• Apply structured change management methodologies to ensure that changes are understood, adopted and sustained.

• Lead change impact assessments, readiness assessments and stakeholder mapping activities.

• Develop and deliver communication, engagement and training plans that support adoption.

• Identify and mitigate people-side risks, including resistance, capability gaps and readiness challenges.

Stakeholder & Cross-Functional Leadership

• Build strong relationships with operational leaders, project sponsors, SMEs and functional partners.

• Facilitate workshops, briefings and decision-making forums to ensure clarity, alignment and ownership.

• Actively manage expectations, resolve issues, and ensure stakeholders are fully engaged throughout delivery

Benefits, Process & Operational Embedment

• Ensure changes translate into measurable improvements in performance, efficiency or user experience.

• Support process redesign, SOP development, and handover into BAU.

• Monitor the early-life performance of implemented changes and adjust interventions where adoption is not meeting expectations.

Continuous Improvement & Lessons Learned

• Apply continuous improvement thinking to strengthen delivery methods, change practices and project outcomes.

• Facilitate lessons learned reviews, embedding insights into future projects, frameworks and ways of working.

Qualifications & Experience

Essential:
• Strong experience delivering projects with a heavy focus on organisational or behavioural change.

• Demonstrated capability in applying structured change methodologies (e.g., ADKAR/Prosci, Lean Change, Agile Change).

• Proven track record in managing multi-stakeholder environments and leading cross-functional delivery teams.

• Experience developing communication, engagement, and training materials to support adoption.

• Strong understanding of process change, operational readiness and benefits realisation.

• Competent in project planning, RAID management and producing high-quality reports.

Desirable:

• Professional certification in project management (e.g., PMQ, PRINCE2, AgilePM) or change management (e.g., Prosci).

• Experience in service-led, operationally complex, multi-site or contract-based environments.

• Previous experience in transformation, mobilisation or continuous improvement programmes.

Maximus Competencies

• Embraces Respect

• Partners Effectively

• Creates Innovative Solutions

• Focuses on the Customer

• Demonstrates Compassion

• Takes Responsibility & Acts with Integrity

Individual competencies

• Strong communicator who can simplify complex concepts

• Influential and confident stakeholder manager

• Structured and organised, with high attention to detail

• Pragmatic problem-solver capable of balancing people and delivery needs

• Resilient, adaptable and comfortable with ambiguity

• Commitment to continuous improvement and high-quality delivery

Travel Requirements: Occasional UK travel to regional sites as required

EEO Statement

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

£

45,000.00

Maximum Salary

£

58,625.00