Project Manager - Process Improvement & Customer Experience - 12 months FTC
ALGECO UK LIMITED
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
General ManagementJob category
General ManagementSalary: £Competitive
Hours: Monday - Friday 37.5hrs
Enhanced Pension
Life assurance
Holiday buy and sell scheme
Retail discounts
Medical cash scheme
PURPOSE
This role will be responsible for hands-on delivery of two critical initiatives focused on improving customer experience while strengthening operational performance and protecting margin.
Working in close partnership with business initiative owners, the Project Manager will drive the implementation of changes that both enhance the customer journey and address inefficiencies, revenue leakage, and process gaps across the organisation.
WHAT WE DO
Algeco UK is the leader in modular accommodation not only in the UK but around the world. We provide more buildings for hire than anyone else, including modular buildings for sale and rent, and off-site permanent buildings for sale for temporary, semi-permanent and permanent use.
YOUR RESPONSIBILITIES
1. Initiative Delivery & Execution
Lead day-to-day delivery of two major transformation initiatives
Translate high-level objectives into clear, actionable plans and milestones
Drive progress, remove blockers, and maintain delivery momentum
Ensure initiatives land practical, real-world changes that solving customer pain points
2. Cross-Functional Coordination
Work across functions (operations, customer service, finance, IT)
Align stakeholders and ensure clear ownership of actions
Manage dependencies between the two initiatives and wider programme
Act as the "glue" between business teams and transformation leadership
3. Partnering with Business Leads
Work closely with initiative owners (senior business leaders)
Support them in structuring and delivering their transformation goals
Provide challenge where needed, while maintaining strong collaboration
Enable leaders to focus on outcomes while you drive delivery mechanics
4. Planning, Tracking & Reporting
Build and maintain simple, effective delivery plans
Track progress against milestones, KPIs, risks and forecasted, financial benefits
Provide clear updates to stakeholders and PMO
Ensure alignment with PMO standards without over-engineering
5. Problem Solving & Delivery Focus
Identify risks and issues early and drive resolution
Take a pragmatic approach - balancing structure with pace
Be comfortable operating in ambiguity and evolving scope
Focus on what needs to happen next to move things forward
6. Change Implementation
Develop change management plan to ensure changes are adopted and embedded
Support implementation of change in back office and customer service functions including coaching of leaders
Commercially aware, understands the link between operational delivery, customer experience, and financial outcomes
WHAT WE NEED FROM YOU
Our commitment to equality, diversity and inclusion is more than a wish list. We actively encourage a culture where everyone feels at home. Algeco is a place that brings together the very best people and their unique skills, experiences, abilities.
Research demonstrates that women and underrepresented groups tend not to apply for a job unless they meet all the criteria. However, we encourage applications from anybody who can demonstrate their ability to fulfil the job even if they don't meet every requirement. We're committed to creating an environment where everyone feels valued, respected and like they belong, regardless of their background or identity and are therefore committed to providing a fair and inclusive recruitment process and will consider all applications on their merits.
Hours: Monday - Friday 37.5hrs
Enhanced Pension
Life assurance
Holiday buy and sell scheme
Retail discounts
Medical cash scheme
PURPOSE
This role will be responsible for hands-on delivery of two critical initiatives focused on improving customer experience while strengthening operational performance and protecting margin.
Working in close partnership with business initiative owners, the Project Manager will drive the implementation of changes that both enhance the customer journey and address inefficiencies, revenue leakage, and process gaps across the organisation.
WHAT WE DO
Algeco UK is the leader in modular accommodation not only in the UK but around the world. We provide more buildings for hire than anyone else, including modular buildings for sale and rent, and off-site permanent buildings for sale for temporary, semi-permanent and permanent use.
YOUR RESPONSIBILITIES
1. Initiative Delivery & Execution
Lead day-to-day delivery of two major transformation initiatives
Translate high-level objectives into clear, actionable plans and milestones
Drive progress, remove blockers, and maintain delivery momentum
Ensure initiatives land practical, real-world changes that solving customer pain points
2. Cross-Functional Coordination
Work across functions (operations, customer service, finance, IT)
Align stakeholders and ensure clear ownership of actions
Manage dependencies between the two initiatives and wider programme
Act as the "glue" between business teams and transformation leadership
3. Partnering with Business Leads
Work closely with initiative owners (senior business leaders)
Support them in structuring and delivering their transformation goals
Provide challenge where needed, while maintaining strong collaboration
Enable leaders to focus on outcomes while you drive delivery mechanics
4. Planning, Tracking & Reporting
Build and maintain simple, effective delivery plans
Track progress against milestones, KPIs, risks and forecasted, financial benefits
Provide clear updates to stakeholders and PMO
Ensure alignment with PMO standards without over-engineering
5. Problem Solving & Delivery Focus
Identify risks and issues early and drive resolution
Take a pragmatic approach - balancing structure with pace
Be comfortable operating in ambiguity and evolving scope
Focus on what needs to happen next to move things forward
6. Change Implementation
Develop change management plan to ensure changes are adopted and embedded
Support implementation of change in back office and customer service functions including coaching of leaders
Commercially aware, understands the link between operational delivery, customer experience, and financial outcomes
WHAT WE NEED FROM YOU
- Experience delivering transformation projects or business change
- Strong hands-on project management experience
- Leads by example in cross-functional environments, helping teams move beyond siloed thinking by understanding upstream and downstream impacts
- Can drive ownership of outcomes
- Strong organisational and coordination skills
- Excellent stakeholder management
- Ability to translate strategy / ideas into practical delivery plans
- Comfortable with ambiguity and pace
- Proactive and outcome-focused
- Experience in back office or customer service transformation
- Experience in structured PMO environments
- Familiarity with tools like Amplify, Smartsheet or MS Project
Our commitment to equality, diversity and inclusion is more than a wish list. We actively encourage a culture where everyone feels at home. Algeco is a place that brings together the very best people and their unique skills, experiences, abilities.
Research demonstrates that women and underrepresented groups tend not to apply for a job unless they meet all the criteria. However, we encourage applications from anybody who can demonstrate their ability to fulfil the job even if they don't meet every requirement. We're committed to creating an environment where everyone feels valued, respected and like they belong, regardless of their background or identity and are therefore committed to providing a fair and inclusive recruitment process and will consider all applications on their merits.
JOB SUMMARY
Project Manager - Process Improvement & Customer Experience - 12 months FTC
ALGECO UK LIMITED
Edinburgh
3 days ago
N/A
Contract / Freelance / Self-employed
Project Manager - Process Improvement & Customer Experience - 12 months FTC