Job summary

We are seeking an enthusiastic and experienced Project Manager to lead complex, impactful initiatives within our Milton Keynes services. This includes both community and mental health services. In this role, you will use structured project management methodologies to drive service redesign, support change management, and ultimately improve patient care. This is an exciting opportunity for a proactive, collaborative professional to work across multiple services, managing diverse clinical and non-clinical stakeholders to deliver meaningful transformation.

The successful candidate will bring a strong background in delivering complex projects within healthcare or related fields. You will have solid experience utilising structured project management tools to guide projects through to successful completion. Exceptional communication, interpersonal, and negotiation skills are essential, alongside a proven ability to engage effectively with clinical staff and senior leadership.

Above all, we are looking for someone with a forward-thinking, innovative approach and a genuine desire to improve patient outcomes and contribute positively to a dynamic team.

Main duties of the job

Your core responsibilities will include leading healthcare service transformation and change management initiatives, supporting service redesigns, and managing the implementation of new or updated systems, including digital tools. You will develop comprehensive project plans, establish robust governance processes, and successfully manage competing priorities from conception through to delivery.

Collaboration is key to this role, and you will be expected to build strong relationships and work closely with stakeholders across multiple services and system partners to drive project alignment. Additionally, you will proactively analyse and resolve complex operational or project issues, mitigating risks to ensure seamless delivery.

About us

We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Patients are at the heart of everything we do.

Job description

Job responsibilities

• Be responsible for the day to day management of identified projects across the MK Services transformation agenda and will be a single point of contact, ensuring delivery against timelines; escalating issues and reporting highlights within the governance process as appropriate
• Agree tasks and resources required to meet project objectives and manage the project within and according to the agreed budget and timescales
• Produce robust and realistic project plans for driving forward transformation initiatives, using appropriate methodology and leading to the implementation of actions and outcomes required to deliver the projects in line with locally agreed timescales
• Maintain a full and accurate audit trail of key decisions, actions and outputs, including but not limited to risk and issue logs, project/milestone plans, update/highlight reports, and action plans, and make adjustments if targets/deadlines are not met
• Produce documents, reports and presentations on a regular basis for meetings, Committees and Boards in accordance with the agreed governance arrangements.
• Use appropriate software to create and maintain appropriate project documentation including project initiation documents, business cases, project plans, project briefs, risk and issue logs and communication plans
• Ensure that the clinical perspective and clinical staff are central to the work of the projects, working with clinical teams, managers and existing Business & Transformation Managers and Service Improvement Managers to develop new ways of working
• Ensure the patient voice is at the heart of transformation planning and delivery from initial scoping discussions all the way through to agreeing evaluation and the desired outcomes of change
• Make audience-appropriate presentations, be open to challenge and opposition, raise awareness, provide training on own project etc.
• Provide support and relevant updates to project/programme boards as required
• Chair project and or workstream meetings as appropriate
• Attend programme meetings to provide updates and facilitate discussions to seek key decisions
• Manage internal and external barriers to change
• Ensure deadlines are met and delivered to a high standard
• Interpret and analyse complex information and make decisions on a range of programme issues where there may be more than one course of action
• Support the Programme Lead in coordinating and facilitating relationships between the programme and other local and other oversight and strategic group
• Work with service colleagues to champion digital innovation
• Investigate use of automation and AI to improve processes and scheduling
• Use service improvements projects as opportunities to digitise further parts of the care pathway
• Investigate use of AI (e.g chat GPT/ Google Gemini) in the production of reports, bearing in mind the need to maintain confidentiality.
• Work collaboratively across the Transformation landscape when other programmes or projects are in a resource intensive period, providing flexible support and project management as required. This may be outside of the community health portfolio.
• Deputise for the Business & Transformation Manager when required.

Job description
Job responsibilities

• Be responsible for the day to day management of identified projects across the MK Services transformation agenda and will be a single point of contact, ensuring delivery against timelines; escalating issues and reporting highlights within the governance process as appropriate
• Agree tasks and resources required to meet project objectives and manage the project within and according to the agreed budget and timescales
• Produce robust and realistic project plans for driving forward transformation initiatives, using appropriate methodology and leading to the implementation of actions and outcomes required to deliver the projects in line with locally agreed timescales
• Maintain a full and accurate audit trail of key decisions, actions and outputs, including but not limited to risk and issue logs, project/milestone plans, update/highlight reports, and action plans, and make adjustments if targets/deadlines are not met
• Produce documents, reports and presentations on a regular basis for meetings, Committees and Boards in accordance with the agreed governance arrangements.
• Use appropriate software to create and maintain appropriate project documentation including project initiation documents, business cases, project plans, project briefs, risk and issue logs and communication plans
• Ensure that the clinical perspective and clinical staff are central to the work of the projects, working with clinical teams, managers and existing Business & Transformation Managers and Service Improvement Managers to develop new ways of working
• Ensure the patient voice is at the heart of transformation planning and delivery from initial scoping discussions all the way through to agreeing evaluation and the desired outcomes of change
• Make audience-appropriate presentations, be open to challenge and opposition, raise awareness, provide training on own project etc.
• Provide support and relevant updates to project/programme boards as required
• Chair project and or workstream meetings as appropriate
• Attend programme meetings to provide updates and facilitate discussions to seek key decisions
• Manage internal and external barriers to change
• Ensure deadlines are met and delivered to a high standard
• Interpret and analyse complex information and make decisions on a range of programme issues where there may be more than one course of action
• Support the Programme Lead in coordinating and facilitating relationships between the programme and other local and other oversight and strategic group
• Work with service colleagues to champion digital innovation
• Investigate use of automation and AI to improve processes and scheduling
• Use service improvements projects as opportunities to digitise further parts of the care pathway
• Investigate use of AI (e.g chat GPT/ Google Gemini) in the production of reports, bearing in mind the need to maintain confidentiality.
• Work collaboratively across the Transformation landscape when other programmes or projects are in a resource intensive period, providing flexible support and project management as required. This may be outside of the community health portfolio.
• Deputise for the Business & Transformation Manager when required.

Person Specification

Education and Qualifications

Essential

• Good standard of education (Degree level or equivalent appropriate experience)

Desirable

• Formal project management qualification or experience to equivalent level (e.g. PRINCE2)

Experience

Essential

• Experience of project management and strategic service development in a complex organisation.
• Track record of meeting deadlines
• Experience of managing projects in complex organisational environments

Desirable

• Good working knowledge of the wider NHS agenda including sound understanding of NHS targets and national initiatives

Skills

Essential

• Demonstrable leadership experience with evidence of affecting change, process redesign and establishing monitoring/evaluation mechanisms
• Ability to exercise judgement when presented with complex problems ensuring that the implications of any decisions are thoroughly considered
• Ability to motivate others and negotiate deadlines
• Ability to persuade clinicians and senior managers to provide information to deadline

Desirable

• Understanding of the existing NHS landscape, in particular across Community Health Services
• Understanding of applying digital innovation in a healthcare setting

Person Specification
Education and Qualifications

Essential

• Good standard of education (Degree level or equivalent appropriate experience)

Desirable

• Formal project management qualification or experience to equivalent level (e.g. PRINCE2)

Experience

Essential

• Experience of project management and strategic service development in a complex organisation.
• Track record of meeting deadlines
• Experience of managing projects in complex organisational environments

Desirable

• Good working knowledge of the wider NHS agenda including sound understanding of NHS targets and national initiatives

Skills

Essential

• Demonstrable leadership experience with evidence of affecting change, process redesign and establishing monitoring/evaluation mechanisms
• Ability to exercise judgement when presented with complex problems ensuring that the implications of any decisions are thoroughly considered
• Ability to motivate others and negotiate deadlines
• Ability to persuade clinicians and senior managers to provide information to deadline

Desirable

• Understanding of the existing NHS landscape, in particular across Community Health Services
• Understanding of applying digital innovation in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Central and North West London NHS Foundation Trust
Address

CNWL Trust HQ Milton Keynes

Charles Pinfold Building. Walton Hall.

Milton Keynes

MK7 6AA

United Kingdom

Employer's website