Detailed job description and main responsibilities

JOB DESCRIPTION

Job Title: Transformation Project Manager

Department/ Location: Transformation Team

Salary Band: 7

Reports to: Transformation Programme Manager

Job description last updated: April 2026

Key Purpose of Job:

Reporting to the Senior Transformation Lead, this role will support the Transformation Team in the delivery of an ambitious service improvement agenda and transformation programme.

The post holder will develop and support the implementation of transformation projects that ensure the trust delivers high quality patient care in an efficient and cost effective manner. Building upon the work already undertaken, and working closely with the clinical and administrative teams, the post holder will identify opportunities and implement solutions to improve efficiency and patient experience using transformation principles and accessing national organisations/ programmes for assistance where appropriate.

The post holder will work closely with the divisional team to design, plan and deliver transformation projects. The identification and emphasis of the transformation work will be determined by the divisional management team with professional support from the Transformation Programme Manager. This will ensure that all transformation is supported and embedded into the busy operational agenda. A track record in project management and/or transformation initiatives, in a healthcare setting, would be essential.

Day to day responsibilities will include the planning, facilitation and implementation of specific projects and responsibility for coaching trust staff in service improvement techniques
• Support the operational and clinical teams in transformation by implementing and facilitating sustainable change throughout the division.
• Support and lead on initiatives relating to the development and implementation of transformation initiatives working closely with whole system steering groups across the Service Transformation Programme.
• Work towards becoming an 'expert' in the use of improvement tools and techniques including:

o Process mapping patient pathways and work processes

o Demand & capacity studies

o Applying statistical Process Controls to diagnose inefficiencies and measure effectiveness of change

o Service redesign

o Role redesign and work practice change

o Group facilitation

o Appreciative enquiry

o Pattern mapping
• In conjunction with the information team, provide the depth of analysis necessary to identify opportunities for redesign and sustain improvement
• Design and plan change programmes and projects.
• Identify and document benefits that will be realised during and after change implementation
• Measure benefits realisation following change completion
• Create agendas for and chair project team meetings, taking minutes where necessary
• Develop the skills to write progress reports and formal presentations for governing bodies and key stakeholders as required
• Produce high quality work that meets the expected standards of the trust
• Develop effective working relationships with key internal stakeholders.
• Support and teach operational and clinical staff the skills and techniques of transformation - once competent in the use of improvement tools support operational staff to improve their use and understanding of these tools (not required to teach)

Service & Organisational Development
• Work closely with the Directorate staff to align service improvement with current operational policy.
• Improve the organisational culture through encouraging teams to focus on delivering actions on time.
• Over the course of the first year become aware of the wider health economy and government policies affecting the trust and patient care. Incorporate these policies into the service improvement agenda.
• Constructively challenge behaviours that hinder change or do not support the strategy and values of the organisation
• Identify opportunities to develop new roles in support of transformation and service delivery.

The following responsibilities are common to all posts in the trust.
• To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirement of the Health and Safety Regulations.
• To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments.
• To work in accordance with the trust's Equality and Diversity policy to eliminate unlawful discrimination in relation to employment and service delivery.
• To promote at all times equal opportunities for staff and patients in accordance with the trust's policies to ensure that no person receives less favourable treatment than another on the grounds of: age; disability; marriage and civil partnership; pregnancy and maternity; race (ethnicity); religion or belief; sex (gender); gender reassignment or sexual orientation.
• To ensure skills are up-to-date and relevant to the role, to follow relevant trust policies and professional codes and to maintain registration where this is a requirement of the role.
• To be trained in and demonstrate fair employment practices, in line with trust policies.
• To comply with the trust's No Smoking Policies.
• To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.

This job description is not an exhaustive document but is a reflection of the current position. Details and emphasis may change in line with service needs after consultation with the postholder.

Person specification

desirable

Essential criteria

• Degree level qualification or relevant experience
• Management or clinical experience at a senior level within the NHS

Desirable criteria

• Prince 2 or other Project Management Qualification
• Operational Management Training

essential

Essential criteria

• Degree level qualification or relevant experience
• Management or clinical experience at a senior level within the NHS

Desirable criteria

• Prince 2 or other Project Management Qualification

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]

Your application
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References
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Closing date
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Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
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Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

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