Sales & Customer Support

Project Manager - Digital Customer Success

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Job Description

Are you passionate about driving digital transformation that directly enhances how customers experience and succeed with industry-leading products? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Project Manager - Digital Customer Success, you will be spearheading digital customer success initiatives that bridge technology and user experience, ensuring our digital platforms and tools deliver measurable value to customers across the water technology landscape. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

What you will be doing?

As a key part of the Digital Customer Success team, you'll create impact by Leading cross-functional digital projects that elevate customer engagement, streamline digital touchpoints, and accelerate adoption of Grundfos's digital solutions worldwide in the space of remote monitoring, sensors and telemetry products.

Your main responsibilities include:
• Plan, execute, and deliver digital customer success projects on time, within scope, and on budget
• Collaborate with product owners, developers, and business stakeholders to define project roadmaps and success metrics
• Drive adoption of digital platforms and tools by coordinating customer onboarding and engagement initiatives
• Manage project risks, dependencies, and escalations while maintaining transparent communication with senior leadership
• Analyse customer usage data and feedback to identify improvement opportunities and inform project priorities
• Facilitate cross-functional workshops to align teams on deliverables and timelines

What makes you a great fit?

Above all, you are a results-oriented project management professional with a strong digital mindset, proven stakeholder management skills, and a genuine passion for improving customer outcomes through technology. We would also imagine that you have:
• 2+ years of project management experience in digital, technical, or customer-facing technology environments
• Proven track record delivering complex technical projects using Agile, Scrum, or hybrid methodologies
• Strong stakeholder management skills with the ability to influence across functions and seniority levels
• Experience with remote monitoring systems, sensors, and telemetry products is a bonus

It is a plus if you also have:
• PMP, PRINCE2, or equivalent project management certification
• Experience in B2B or industrial/manufacturing digital transformation initiatives
• Familiarity with data analytics or service management techniques

Why you will love working here

We care! Day to day, you can look forward to:
• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.
Are you ready to unlock possibilities at Grundfos? Apply today!
To get to know us better, follow us on LinkedIn or visit grundfos.com

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Information at a Glance

Job details

Workplace: Hybrid (office and home-working)

Job Location: Tadworth, Surrey, United Kingdom

Contract Type: Full-Time

Employment Type: