Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology.

techoraco, a long-standing and trusted provider of large-scale, digital infrastructure events international networking events. For over two decades, our events have connected the leaders from more than 150 countries at our series of powerhouse events including: ITW, Metro Connect USA, Capacity Middle East, Datacloud Global Congress and Capacity Europe.

The techoraco operations team is responsible for the operational delivery of over 9 annual events each with many ingredients, from content, exhibition stands and branding to parties, meeting spaces and membership gatherings, across The Americas, Middle East, Europe, Africa and Asia. Our events are typically between 1,000 and 6000+ attendees.

The Senior Project Manager - Exhibition Operations is responsible for the planning and delivery of all technical production and exhibition elements across a portfolio of large-scale international events. This role plays a critical part in ensuring operational delivery is aligned with strategic objectives, budgets, and quality standard which requires a commercially driven, process-led individual who can manage complex exhibition environments, maintain cost discipline, and deliver high-quality event experiences.

PRINCIPAL ACCOUNTABILITIES

Exhibition Floorplan & Revenue Optimisation

Accountable for the effective design and execution of exhibition floorplans, ensuring:
• optimal use of space
• alignment with sales requirements
• maximisation of revenue opportunities
• smooth operational flow on-site

Supplier Performance & Commercial Management

Accountable for the selection, management, and performance of all technical and exhibition suppliers, including:
• negotiating commercial terms
• ensuring delivery against SLAs
• holding suppliers accountable for quality, timelines, and cost

Risk Management & Compliance

Accountable for identifying and mitigating operational risks, including:
• technical delivery risks
• health & safety compliance
• exhibitor-related risks
• contingency planning for critical scenarios

Team Leadership, Mentoring & Capability Development
• Contribute to the development and delivery of operational training and best-practice guidance, supporting the adoption of consistent processes across the operations team.
• Manage external contractors, ensuring full compliance with onboarding processes and clear KPIs.

Operational Excellence & Continuous Improvement
• Embed and continuously improve agreed operational best practices and frameworks, using post-event reviews and insight to drive measurable improvements in efficiency, quality and customer experience.
• Introduce scalable processes and documentation to support growth across the event portfolio.
• Use data insights to optimise event design, cost efficiency, and customer experience
• Drive adoption of new event technologies, tools, and automation to improve operational efficiency

Customer experience
• Design and deliver operational plans that optimise the customer journey across assigned events, ensuring attendee, exhibitor and sponsor needs are anticipated and translated into high-quality operational delivery.
• Ensure exhibitor, sponsor and delegate requirements are captured early and translated into accurate operational deliverables (e.g., signage, access times, floorplans, materials submission guidance).
• Work closely with internal teams to anticipate attendee and sponsor needs, embedding these into logistical planning and pre-event communications.

KNOWLEDGE, EXPERIENCE AND SKILLS

ESSENTIAL
• 5+ years' experience in B2B event operations delivering large scale, international global exhibitions.
• Track record of managing technical production and exhibition builds end-to-end, including pre-event, on-site, and post-event phases
• Knowledge of venue operations, including build schedules, rigging, power, and infrastructure requirements
• Working knowledge of health & safety, risk management, and compliance within international events (e.g. H&S regulations, data protection, supplier compliance)
• Strong negotiation and tender skills with venues and suppliers, including multi-event and multi-year agreements.
• Deep understanding of international event policies: VAT, modern slavery, anti-bribery, risk management, trade sanctions, data protection, and compliance.
• Strong analytical and data interpretation skills.
• Creative thinker able to propose new sponsorship and revenue growth ideas.
• Experience working within multi person operations teams, in a senior capacity.
• Strong delegation, project leadership, and proactive problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Confident decision maker with strong ownership and accountability
• Demonstratable experience of being able to work proactively and lead projects under their own responsibility with minimal guidance.
• Able to take initiative by identifying problems, researching, and proposing solutions
• No obstacles to international travel
• Right to work in the UK without need for visa sponsorship

DESIRABLE
• Foreign language skills
• Experience of project managing ad hoc project taskforces (Projects not related to an event)
• First Aid / /NEBOSH Managing Safety certification

BEHAVIOURIAL COMPETENCIES
• Customer-first mindset
• Performs strongly under pressure and tight deadlines.
• Willingness to travel globally and work occasional late/overnight shifts.
• Maintains confidentiality and handles sensitive information responsibly.
• Solutions oriented, adaptable, and resilient.
• Confident, decisive, and able to manage conflict constructively.
• Embraces and drives change.

BENEFITS
• Hybrid working (3 office days per week, usually on pre-agreed days)
• You will receive a competitive salary and generous benefits package including Private health care, Pension.

-25 days paid holidays (Per annum) and discretionary gifted days.
• We are also an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age
• Global travel opportunities

We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.

Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.