Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data-centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public-sector organisations.

In this role, you will be driving the delivery of multiple technical workstreams across NOC, SOC, ISTM, observability, and infrastructure, keeping complex programmes aligned and unblocked. Lead third-party governance, resolve dependencies at pace, and oversee build-test-accept cycles for platforms like HaloPSA. You will bring strong infrastructure and operational capability experience to ensure every service is genuinely production-ready.

London, Hybrid (3-month initial contract with the potential to extend or transition into a permanent role)

Key Responsibilities:

• Manage concurrent delivery of multiple interdependent technical work streams (e.g. NOC, SOC, ISTM implementation, Observability), ensuring alignment and progress across all areas.
• Drive proactive blocker resolution, including escalation of procurement decisions, legal approvals (e.g. licensing), and confirmation of compliance requirements (DPA, M&E).
• Lead third-party supplier governance, ensuring accountability without direct ownership of delivery.
• Oversee the end-to-end delivery lifecycle, including build, test, and acceptance phases, ensuring outputs are genuinely production-ready rather than superficially complete.
• Support the setup of operational capabilities from scratch, including Service Desk, NOC, SOC, or similar functions, ensuring best-practice design and delivery.
• Govern ITSM platform implementation (e.g. HaloPSA), ensuring requirements such as inventory, workflows, and customer journey are effectively delivered.
• Collaborate with infrastructure teams to deliver new services and solutions across servers, data centres, and associated environments.
• Work cross-functionally with operations and security leads to ensure quality assurance of processes, deliverables, and service readiness.

Essential Experience:

• Extensive experience managing multi-workstream technical programmes with complex interdependencies.
• Proven track record delivering third party dependent programmes, including vendor oversight and stakeholder management.
• Strong capability in dependency management and rapid blocker resolution within fast-paced delivery environments.
• Experience standing up operational functions (e.g. Service Desk, NOC, SOC), with the ability to identify gaps and challenge delivery quality.
• Hands-on experience in ITSM platform delivery and implementation, including managing build-test-accept cycles and validating readiness.
• Solid understanding of technical infrastructure environments, including servers, data centres, and service deployment.

One or more would be an advantage:

• Background in data centre, managed hosting, HPC, or telecommunications infrastructure.
• Working knowledge of ITIL process design (Incident, Change, Problem, Asset) and the ability to quality-assure SOPs/MOPs.
• Exposure to security operations or compliance programmes, including ISO 27001, SOC 2, or Cyber Essentials.
• Relevant certifications such as PRINCE2 Practitioner, PMP, or ITIL 4 Foundation (beneficial but not essential; practical experience is prioritised).

Why Join Era4:

You'll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale.

Diversity & Inclusion:

Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.