Customer Quality Manager

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This position reports to

Plant Quality Manager

Your role and responsibilities

In this role, you will have the opportunity to deploy and lead the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams, with the aim to achieve and exceed customer expectations while ensuring sustainable operations. Each day, you will drive the local quality system through the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by coordinating the efforts of all necessary local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance and ensuring that the necessary certification requirements are met throughout the organization. This is an on-site position based in Senatobia, MS. This role is contributing to the Electrification Smart Power division in The United States. You will be mainly accountable for: • Influencing and consulting with management within the local ABB unit to innovatively shape the design and development of your functional area to improve the organization's overall performance. • Ensuring appropriate internal and external communication relevant to quality management system. • Represents the Voice of the Customer within local teams. Manage a team of Engineers and Technicians responsible for addressing the customer quality issues, perform root cause analysis, and lead the implementation of the corrective actions to solve the customer quality issues in a timely manner. • Establishing a closed-loop quality cycle from product development to customer experience feedback to ensure customer requirements and expectations are met.

Qualifications for the role

• Bachelor's degree in Electrical, Electronic, or Mechanical Engineering required.
• Previous experience in Electrical product manufacturing or quality laboratory required.
• Ability to perform UL and other functional tests on MCCB and ACB family product preferred.
• The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate the concepts: lean manufacturing, 5S, 8D reports, PPAP
• At least 3 years' experience in quality department or equivalent preferred.
• Green belt (lean six sigma) certification preferred.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions. The Division's ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Onsite myBenefitsABB.com