Legal Debt Recovery Lead

Here's what you'll be doing

Location - Solihull (Hybrid working)

Salary - £36,659 - £49,250 plus excellent employee benefits and career progression

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

The Legal Debt Recovery Lead will principally be responsible for the management of high EBIT impacting and / or high profile accounts that have exhausted all other collection avenues and require escalation through Litigation, both direct and through the use of a panel of external Solicitors.

You will need to ensure good case management is maintained to provide good strategic and cost effective approaches to litigation are followed; adequately protecting the company's interests within active Litigation, reducing costs and enhancing returns.

Main responsibilities of the role

• Case management and administration of I&C Litigated debt. Supporting the wider Debt and service arena with dispute resolution to avoid protracted issues impacting on realising cash. Actively manage escalated accounts through to Litigation, hand-holding through the collections or escalations process and providing expert guidance on Litigation procedures.

• Negotiate effective resolution to disputes utilising expert commercial acumen, balancing the level of risk and reward. Through solid knowledge of the case, commercial opportunity, and awareness of our legal position, enter into strategically timed negotiations.

• Draft complex correspondence and/or legal settlements to outline or protect the company's position. Produce well written and presented documentation that provides a clear view of the company's stance.

• Prepare claims (and other court documents), witness testimony and evidence packs. Provide clear and articulate presentation of complex positions with formal documentation completed correctly and submitted in good time.

• Represent the company's interests in court, both for debt recovery and warrant hearings, or other Alternative Dispute Resolution methods (Mediation, Arbitration and Without Prejudice meetings etc).

• Contract and Relationship Management, ensuring the external partners are familiar with our business' needs and maximise any cost opportunity - manage the day to day relationship with a panel of solicitors in order to maintain an industry leading performance. Manage internal relationships with internal service partners and providers (incl. Risk and Finance).

• Maintain a strong internal network enabling processes to be operationally effective. To act as an expert and point of contact to management and other business areas with regards to Legal Debt Recovery related issues. Managing relationships across a number of teams and partnerships to co-ordinate various activities enabling prompt Litigation management. Examples include, contract management, billing, sales, credit, commercial and finance.

• Understand and interpret external legislation and regulation, alongside internal working practices and policy, for effective case management of the I&C legal debt recovery portfolio. Regular review of existing litigation cases applicable to the energy industry. Knowledge of end to end business process and potential impacts; both on legal recovery matters and vice versa.

What we need from you

• Ability to understand different legislation and apply appropriately to a compliant process (e.g. Pre-Action Protocols).
• Strong influencer, negotiator, and a communicator with an adaptive style to ensure the best interests of the business can be explored, presented and secured.
• Commercially and economically astute; able to understand and deal with external factors that may impact business performance.

It would be good if you have

• Professional qualifications, such as a degree in law (or equivalent).
• Legal Practice Certificate (LPC), supporting the professional qualifications.
• Experience in the complexities of the energy market.
• Experience in a similar role.
• CICM accredited or have at least 2 years Credit Management experience.

Here's what you need to know

Award-Winning Benefits : Our market-leading benefits package includes 26 days of holiday plus bank holidays, a generous pension scheme, life cover, bonus opportunities, and access to 20 flexible benefits with tax and/or NI savings. Recognised with the Personnel Today Reward, Recognition and Benefits Award 2022, our benefits truly stand out.

Recognised for Family-Friendly and Hybrid Policies : In 2024, we earned Double Recognition at the Personnel Today Awards for our exceptional family-friendly and hybrid working initiatives. Lets discuss how we can work together flexibly.

Inclusive Employer : As the only energy company in the Inclusive Top 50 UK Employers (currently ranked 8th), we're committed to equal opportunities, diversity, and fairness for everyone.

Support for Disabled Applicants : As a Disability Confident Employer, we guarantee an interview for all disabled candidates who meet the minimum role criteria.

Development Opportunities : With inclusive talent networks, learning resources, and skill-building programs, your career growth is a priority.

E.ON is committed to being an inclusive employer. We recognise that everyone is different and we aim to provide a working environment where each person feels respected, valued and able to achieve their full potential. We are happy to consider flexible working arrangements. If you require any reasonable adjustments, please just let us know.

At a glance

Reference no.: 240597 Closing date: 19/11/2025 Salary: £36,659 - £49,250

Get in touch

For more information about the role please contact the Recruiter - lis.wood@eon-uk.com

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.

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