What's the role?

You will:

• As a Compliance & Building Safety Officer, you'll combine technical expertise with outstanding people skills. You'll be a trusted presence in our communities, building relationships with residents, including those who may be reluctant to engage. Your ability to listen, empathise, and negotiate will be key to gaining access to properties and ensuring everyone's safety. We'll support you with training and celebrate your successes in overcoming challenges.
• Be part of a team of Compliance and Building Safety Officers and will be assigned to a patch.
• Take a lead role on the delivery of Compliance and Building Safety services working collaboratively with your team and the wider organisation.
• Carry out a range of Compliance duties with a key focus on quality, compliance & safety.
• Work with contractors to gain 100% compliance within your area.
• Instruct contractors to complete remedial works, issue orders, and monitor servicing & inspections.
• Plan & attend appointments in a timely manner.
• Update information feeding into the monthly Compliance Report.
• Work proactively with the wider organisation to address no access issues and maintain a customer first approach.

You will Report to the Compliance & Building Safety Team Leader

What will I have to do?

You will:

• Ensure that statutory and regulatory best practice requirements that apply to Lifts, Water & Fire Safety, as well as other miscellaneous Mechanical & Electrical services are consistently met.
• Carry out basic testing of properties and ensure key compliance documentation is in place, and contractors have carried out testing and inspection as per regulatory standards, and report on your findings.
• Review compliance risk assessments & ensure all remedial work and repairs identified though compliance related servicing, inspection testing or risk assessment is issued and completed by external contractors to agreed standards and technical specification.
• Monitor contractor performance to enable HiS to deliver its statutory obligations, highlight areas requiring procurement to ensure changes in legislation are identified and addressed.
• Monitor the quality of work carried out by consultants and service providers, analyse feedback to ensure all works are carried out in accordance with agreed service standards, legislation and contract documents.
• Have the ability to interpret and apply evolving legislation and best practice guidance relevant to high-rise safety, including the Building Safety Act and associated regulations.
• Support procurement activity contributing, preparing and developing design briefs, technical specifications and tender documentation for the delivery of compliance risk assessment, inspection, servicing and testing activity and remedial work.
• Inspect and survey Fire Doors, providing full reports and recommendations.
• Carry out block inspections identifying and rectifying any issues.
• Carry out flushing and temperature checks within the blocks, halls and laundries as required.
• Develop and implement a timeline to achieve targets set out to achieve remedial works compliance.
• Review services and reports to ensure they are compliant.
• Ensure all systems are updated efficiently and accurately.
• Oversee the full process for remedial works that you raise from creating to closing jobs and invoicing.
• Take the lead on tenancy action where required for access, working collaboratively with the wider organisation and serving court paperwork.
• Be available on an ad hoc basis to respond to emergency or emerging situations when the team need on site presence.
• Be willing to undertake the training required to successfully carry out the role.
• Key areas of the team's responsibility: Gas, electrics, asbestos, water, fire, lifts
• Other additional responsibilities: Door entry systems, digital TV/satellite systems, lightning protection, all other heating systems, other serviceable components and health and safety.

What do I need to be successful?
You will:

• Be organised, manage your time effectively.
• Put customers first and deliver high standards.
• Use your interpersonal skills to engage with residents, ensuring their concerns are heard and addressed with empathy and professionalisation.
• Have strong communication skills, both verbally and in writing with the ability to produce good quality written technical reports.
• Have high attention to detail.
• Confidently manage and challenge contractors to ensure performance standards are met.
• Have the ability to work unsupervised, take responsibility and make decisions.
• Be computer literate.
• Have a pragmatic, creative approach to problem solving with emphasis on fast, practical solutions.
• Have the ability to cope with a high volume of work, prioritise and be flexible to meet the needs of the service.
• Be self-motivated and a team player, demonstrating professionalism, positivity and proactiveness.
• Treat everyone with respect, being courteous and sincere.
• Work collaboratively with colleagues and external partners to develop creative solutions for gaining access to properties, especially where customers may be resistant or have complex needs.
• Keep informed and up to date on current developments and legislation regarding statutory compliance matters related to the undertaking of the post and ensure the department's senior leadership team are advised and updated accordingly.
• Promote equality, diversity & inclusion.
• Have a Full, clean, UK driving licence and access to a vehicle for work purposes.
• Have a good level of fitness.
• Be subject to an enhanced DBS review.

How will I evidence my success?

You will:

• Successfully meet the KPIs and objectives agreed for myself and my team, including the 100% compliance target set by HiS.
• Take a proactive approach in meetings, bringing fresh and innovative ideas to the team.
• Build strong relationships and rapport with team members and other teams across the organisation and with partner organisations.
• Receive recognition for successfully engaging with challenging customers and supporting access to complete key safety checks.
• Provide excellent service to all our customers and contribute to the continual improvement of the services we deliver to all our customers, both internal and external.