Note: This is not a remote position; the successful candidate will be required to work on-site.

Professional work that performs and/or monitors the work of others in installing, configuring, operating, maintaining, and troubleshooting servers and other computer systems. Provides support services to facilitate efficient and effective use of traditional and cloud system resources. Maintains data files and monitors the system configuration to ensure data integrity. Assists in planning for and responds to service outages and other problems.

EXAMPLES OF PROFESSIONAL WORK:

• Monitors the work of others; provides consultative services to users to enhance proposed business solutions and to help determine the best course of action
• Conducts server builds, creates and applies application patches, release upgrades and other deployment methods and modifications to server operating system hardware and software.
• Configures, optimizes, fine-tunes, monitors/maintains network systems, server operating systems and system applications.
• Performs system administration tasks, including adding and removing users, user groups and accounts; manages authentication, authorization, and access control
• Assists in planning for re-engineering of existing systems, system upgrades, and expansions.
• Performs system backups and recovery procedures; assists in disaster recovery testing.
• Analyzes, diagnoses, troubleshoots and resolves system hardware, software, network and production issues.
• Monitors and manages hardware and software system resources, including server performance, system and capacity trending analysis, CPU usage, disk usage, backup systems, and response times to maintain operating efficiency; coordinates equipment repair and deployment.
• Writes or modifies basic scripts and performs light programming to resolve performance problems and automate systems administration tasks.
• Resolves escalated problems and identifies and recommends responses to new or unusual situations.
• Maintains system documentation and logs.
• Documents procedures, including drawings and standardized images to illustrate applications server hardware, software and network configuration and automated deployments.
• Compiles research data and assists in testing and evaluating vendor hardware, software and other system components.
• Assists in conducting ongoing assessments of short-term and long-term hardware and software needs.
• May assist in site preparation and/or equipment removal and data mitigation tasks for new hardware and software installations and user upgrades or moves.
• Plans and develops procedures for operating under both normal and emergency conditions.
• Assists in disaster recovery testing as System Administrator subject matter expert.
• Participates in ongoing training to continuously upgrade technical knowledge and skills.
• Follows and completes work in conformance with JEA Policies and Procedures to meet compliance requirements.
• May reviews vendor invoices to ensure accuracy and appropriate use of resources.
• Performs other job-related work as assigned.

SUPPLEMENTAL EXAMPLES OF WORK (For SCADA)

Core Control Systems:

• Establishes and removes user accounts and creates network environments.

• Monitors and manages system resources, including server performance, CPU usage, disk usage, tape backup systems, and response times to maintain operating efficiency.

• Analyzes, diagnoses, troubleshoots/resolves system hardware, software, networking/production issues.

• Conducts server builds, applies patches, release upgrades and modifications to server operating system hardware and software.

• Performs system backups and recovery procedures.

• Maintains system documentation and logs.

SCADA:

• Demonstrate pertinent experience in applicable Supervisory Controls and Data Acquisition system(s).

• Create, maintain, and update programming for various DCS/PLC industrial control systems.

• Install, configure, and maintain HMI/SCADA software along with associated SQL databases.

• Maintain, replace or install new DCS/PLC industrial control equipment.

• Create and maintain a current inventory of all SCADA computers and associated equipment.

• Coordinate and work with site staff to provide DCS/PLC industrial control system interface support.

• Assist in engineering to install new or to modify network devices, also help assess feasibility and compatibility with the existing and emerging SCADA technologies.

• Reviews vendor invoices to ensure accuracy and appropriate use of resources.

• Assists in planning for re-engineering of existing systems, replacing inadequate systems, system expansion.

• Assists in conducting ongoing assessments of short-term and long-term hardware and software needs.

Programming and Database Management:

• Develop and update custom applications and web applications

• Manage and maintain Microsoft SQL databases.

• Coordinates with production data warehousing to ensure reliable connectivity and accurate data collection of SCADA tag data.

Site Resource:

• Serves as a site subject matter lead and trains others in installing, operating and troubleshooting DCS/PLC and SCADA systems.

• Testing hardware and software related to enhancing, upgrading, or new installations.

Qualifications

OPEN REQUIREMENTS:

Bachelor of Science (BS) in Computer Science or related discipline and two (2) years of professional experience a system administration role in a large corporate or industrial environment for the discipline and/or specialty area(s) being recruited. SCADA: Windows: Two (2) years of experience must be in a Windows environment. Industrial Control Systems: Two (2) years of experience in large centralized industrial control and data collection systems environment preferred.

-OR-

Six (6) year combination of education, training and experience in installing, supporting, and maintaining servers network systems in a large corporate or industrial environment for the discipline and/or specialty area(s) being recruited. SCADA: Windows: Two (2) years of experience must be in a Windows environment. Industrial Control Systems: Two (2) years of experience in large centralized industrial control and data collection systems environment preferred.

LICENSE/CERTIFICATION/REGISTRATION:

A valid driver's license may be required depending upon assignment and if required, must be maintained during employment in this classification.

Depending on assignment, the certifications and licensing below must be obtained within six (6) months of employment. Failure to obtain required certifications may be cause for termination. Certifications and licensing must be maintained during employment in this job class.

PHYSICAL REQUIREMENTS:

Sitting

Up to 7 hours per day

Lifting

Up to 2 hours per day

Walking

Up to 4 hours per day

Up to 50 max. pounds

Standing

Up to 4 hours per day

Pushing

Up to 1 hour per day

Bending

Up to 3 hours per day

Up to 50 max. pounds

Squatting

Up to 2 hours per day

Pulling

Up to 1 hour per day

Stooping

Up to 2 hours per day

Up to 50 max. pounds

Reaching

Up to 2 hours per day

Climbing

Up to 1 hour per day

Balancing

Up to 1 hour per day

Stairs

Up to 1 hour per day

Twisting

Up to 1 hour per day

Ladder

Will not generally apply

Crawling

Up to 2 hours per day

Poles

Will not generally apply

Kneeling

Up to 2 hours per day

Outdoors

Will not generally apply

Unusual hearing or vision demands:

None specified.

Other physical demands or notes:

JEA employees should not attempt to lift, pull, or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing, or pulling in an awkward position, when outdoors or walking in non-paved areas.

Must possess sufficient strength and agility to perform lifting, climbing, and carrying of tools and equipment. Able to wear appropriate safety equipment; work at heights and perform arduous duties.