Sales Support Specialist - Customer Support

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Commercial Operations Manager

Your role and responsibilities

Provide internal and external customer support (e.g.order fulfillment, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. Your responsibilities: • Ensures the resolution of customer issues (e.g., order deliveries, logistic, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. • Perform order fulfillment, logistic support and take ownership for all outgoing transaction on time. • Response to customers' enquiries on order status and delivery issues promptly with accurate information. • Tracks regular target performance and provides results to management Coordinate with 3PL on shipment arrangement, custom clearance and logistics delivery. • Coordinate and update transportation information of goods between customers and suppliers. • Ensure job closures as per target set and ensure smooth execution of daily shipment. • Updating tracking platform on a regular basis and follow up closely with the relevant parties to resolve any issues, complaints with satisfaction. • Coordinate with packer on special packing for fumigation, booking of shipments, prepare shipping mark, and shipping document at the request of the customers. • Coordinate on Certificate of Origin application from Chamber of commerce at the request of the customers. • Facilitates and support on Letter of Credit / Bank guarantees/ Bonds process for orders when it is required. • Coordinate customers' complaint to the Quality Assurance / warranty issue / Store and follow up with corrective actions. • Ensure billing on time and sending invoices to customers promptly. • Provides back-up support to commercial operation team members in the performance of job duties as required.

Qualifications for the role

• Diploma/Degree qualification
• Excellent communication skills, very good at customer interaction, organisation and problem solving.
• Minimum 2 years of relevant working experience in Logistic and Administrative work & ERP knowledge (SAP SD modules would be at advantage).
• Familiar with logistic flow, INCOTERMs.
• Proficient with Microsoft Office applications; MS word, Excel, Power Point
• Highly systematic, flexible, organized and meticulous in work behaviour and procedure
• Team player and multi-tasking abilities, possess initiative and able to work independently.

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory