Bilingual Medical Information Specialist
2001-30000
Other
a day ago
Posted datea day ago
Entry / JuniorMinimum level
Entry / JuniorWhat are you going to do
Essential skills and knowledge
- Support MICC within assigned therapeutic
- Ensure quality of the information provided to our customers by supporting and monitoring MICC external supplier who is providing just in time evidence- based information and scientific expertise on the company's products.
- Provide guidance to MICC external supplier in a timely fashion on day-to-day requests within assigned therapeutic areas. This includes scientific response documents for verbal and written frequently asked questions, as well as response to ad hoc enquiries.
- Handle escalated
- Provide support to MICC external supplier for primary intake of adverse events and product complaints, in collaboration with Pharmacovigilance and Quality Assurance teams.
- Perform quality control of MICC external
- Provide regular feedback/training to MICC external supplier to optimize Medical Information services.
- Develop and maintain Canadian product scientific response documents:
- Contribute to the development, review and update of scientific response documents such as FAQs/Q&As, letters and technical sheets for use in verbal and written responses.
- Contribute to literature
- Maintain strong relations with Canadian and Global Medical Information teams to optimize sharing of product information.
- Ensure Medical Information materials are compliant with Canadian and Global Medical Information good scientific practices.
- Contribute to product launch readiness within the assigned therapeutic
- Contribute to optimization of Global Medical Information
- Assess value of scientific response documents for access through Medical Information self-serve web portal.
- Collaborate with internal
- Participate in the development of specific technical/medical responses or analysis to specific situations such as product discontinuation, media attention, crisis situations and responses to Health Canada or other organizations within the assigned therapeutic areas.
- Analyze and share customer insights with commercial and field teams to meet customer needs.
- Deliver training on Medical Information services and processes for commercial, field teams and patient support program suppliers.
Essential skills and knowledge
- Must be an HCP (pharmacist, nurse, or MD)
- Bilingual: written and spoken French and English
- 3+ years of in-depth experience of pharmaceutical medical information processes is necessary
- Some experience in hospital, community pharmacy or in a drug information center would be an asset
- Experience in designing and conducting literature searches
- Strong customer-centric values
- Excellent communication and medical writing skills
- Understanding of the clinical development process and of the commercial environment would be an asset
- Knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel and Microsoft PowerPoint
- Knowledge of data sharing platform such as e-room or SharePoint
- Experience with scientific literature database such as Medline, Embase and Medscape
- Occasional meetings with external suppliers, participation in off-site meetings and scientific conferences
JOB SUMMARY