Job Summary

If you are interested in building a career that involves handling applications within Global Project Management Office, Emerson has an exciting role for you! We are looking for a Global PMO Applications Administrator to join our Emerson Flow Controls Team. You will be responsible for handling and maintaining both in-house and third-party applications, providing user support, and ensuring data integrity. This role involves working with various tools and technologies to support business processes and enhance operational efficiency.

In This Role, Your Responsibilities Will:

• Manage and maintain the configuration of existing in-house and third-party applications.
• Evaluate, test, and configure new applications as required.
• Maintain configuration documentation and/or software.
• Track change and enhancement requests and software updates, and perform and report impact analysis on the current configuration, automations, reports, training, documentation, processes, etc.
• Plan and coordinate testing of changes and upgrades.
• Support development of user training and communications.
• Maintain user lists and perform user administration functions on the supported applications.
• Monitor, track, triage and manage end user support requests.
• Provide end user support by diagnosing and resolving issues and answering usage-related questions. Advance problems to the software vendor as needed and track through resolution.
• Periodically monitor the applications for data integrity. Notify end users to make needed updates.
• Monitor and support archiving activities.
• Support development and implementation of processes for application monitoring and maintenance.
• Identify process automation opportunities and support implementation.
• Support data integration and extraction efforts.
• Assist in custom query and report generation.
• Develop, maintain, and report on metrics for the supported applications.
• Develop work plans and track/report status of assigned projects and tasks.
• Provide oral and written reports to managers and partners.
• Maintain knowledge of relevant technologies and applications.
• Maintain record of work done.

Who You Are:

You understand software and tools, using them to support business processes and introduce new ideas, processes, and procedures. You communicate effectively and prioritize customer needs, ensuring satisfaction. You are tech-savvy, adapting quickly to new tools and technologies. You collaborate well with others, working towards shared goals with a global perspective. You think action-first, taking initiative and acting critically. You learn quickly, grasping new concepts and skills with ease.

For This Role, You Will Need:

• Bachelor's degree in engineering, Computer Science (BSc) & in Computer Application (BCA) or similar.
• Minimum 2 years of relevant knowledge & experience
• Good English written and verbal communication skills
• Ability to effectively work with technical and nontechnical staff at all organizational levels.
• Strong customer service and problem-solving skills.
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering software applications.
• Ability to learn new content areas and skills quickly and thoroughly.
• Professional attitude and work habits.
• Problem solving and analytical skills.
• Ability to understand software and tools and how they are used to support business processes.
• Ability to introduce, analyze, and execute ideas, processes, and procedures.

Preferred Qualifications that Set You Apart:

• Proficient in Azure DevOps or Jira and Agile project management
• Understands business function related to the application.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.