Customer Operations Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

This position reports to

EL Commercial Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to developing and deploying global customer operations strategy and processes. Each day, you will implement global processes, best practices, and solutions within a global/regional/local Sales unit to meet and exceed customers' expectations. You will also showcase your expertise by being accountable for end of line metrics and proactively leading, developing, and coaching the Customer Operations team. The work model for the role is: #L-ONSITE This role is contributing to the ELECTRIFICATION team and stakeholders. You will be mainly accountable for: • Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score. • Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices. • Implementing pre-order booking routine control checks, identifies and classifying the root causes for pre-order bookings, and taking preventive actions. • Leading the local implementation of the customer's cases management program.

Qualifications for the role

• Bachelor's degree in Engineering preferred; Bachelor's degree in Business Administration considered.
• 15+ years of cumulated experience in the areas of sales and/or commercial operations
• Strong oral and written communication skills in English.
• Motivated self-starter, with a keen interest in developing and implementing best practices and innovative solutions
• Strong interpersonal and leadership skills.
• Strong at analyzing, understanding, and resolving complex system / process defects.
• Proven analytical and presentation skills. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Demonstrated ability to work in teams.

Benefits

• Retirement plan
• Life insurance
• Accident insurance
• Paid Parental leave (gender neutral)
• Wellbeing program

More about us

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory