Digital Platform Operations Specialist
ABB
Digital Platform Operations Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Global Digital Operation Manager
Your role and responsibilities
In this role, you will have the opportunity to implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders. Each day, you will deploy and maintain the digital platform components, including integration, testing, and supporting. You will also showcase your expertise by monitoring applications and services deployed in production and act on issues to ensure Service Level Agreements are met. • Managing urgencies coming from customers and ABB representatives • Analyzing, troubleshooting and managing reported incidents • Delivery value to customers fastest as possible, keeping customer satisfaction as priority • Handling the day-to-day operations, escalate cases as needed • Reporting issues and feedback to other Agile Teams to improve products quality and customer experience • Creating and identify Knowledge Base articles to improve the products documentation
Qualifications for the role
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Global Digital Operation Manager
Your role and responsibilities
In this role, you will have the opportunity to implement the operating model to facilitate efficient and effective operations of the Digital Platform team and its interactions with different stakeholders. Each day, you will deploy and maintain the digital platform components, including integration, testing, and supporting. You will also showcase your expertise by monitoring applications and services deployed in production and act on issues to ensure Service Level Agreements are met. • Managing urgencies coming from customers and ABB representatives • Analyzing, troubleshooting and managing reported incidents • Delivery value to customers fastest as possible, keeping customer satisfaction as priority • Handling the day-to-day operations, escalate cases as needed • Reporting issues and feedback to other Agile Teams to improve products quality and customer experience • Creating and identify Knowledge Base articles to improve the products documentation
Qualifications for the role
- You enjoy working in an Agile organization
- Proven experience in in problem solving
- Possess a knowledge of incident management tools
- Experience in troubleshooting complex setups remotely
- You worked with industrial communication protocols (Modbus, but not limited to it)
- You have basic knowledge of Linux based IoT devices connected to cloud platform hosted on Huawei
- You are at ease communicating in English
More about us
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
JOB SUMMARY
Digital Platform Operations Specialist
ABB
Beijing
20 days ago
N/A
Full-time
Digital Platform Operations Specialist