The Customer Service Representatives provide high-quality and accurate resolutions by maintaining direct contact with our customers on their general inquiries or specific request such order placement, quotes request, order status, product availability and lead times, available services, and return. They partner with Test & Measurement group Sales team, Manufacturing, Trade Compliance, Finance, and other Operational roles such Account operations and Opportunity Managers to increase their efficiency by transacting operational activities and efforts to complete customer requests.

In this Role, Your Responsibilities Will Be:

• Resolve or bring up customer requests and inquiries to provide an accurate solution.
• Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering).
• Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.
• Process customer standard and non-standard orders and quotes transactions from multiple sales channels (Phone, E-Mail) with consistent speed and accuracy.
• Provide requests status on multiple channels (Written and verbal).
• Provide feedback on existing processes and activities that promotes improvement and documentation improvement of our knowledge-based center.
• Address and resolve blocking issues related to nonstandard commercial terms and processes.
• Take part in administrative and project like tasks (Support to project teams).
• Support SMEs during the onboarding and mentoring period for new joiners.
• Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor's degree preferably in technical, business fields or applicable experience in shared service center environments.
• Possess an analytical, problem solving, and self-starter approach
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
• Proficient in computer usage MS office skills
• Outstanding communication skills
• Advanced Chinese and English level to ensure excellent reading, writing, and verbal communication skills.

Preferred Qualifications that Set You Apart:

• 3-5 years of experience in Shared Service Center or Customer Service role.
• Project management.
• Sales experience.
• Experience working with various geographies and functions.
• Experience supporting a field sales organization including the use of CRM tools and processes.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.