JOB DESCRIPTION

From downtime to go-time: Do you thrive with solving complex technical problems, working on complex OT systems, and making a real difference to your customers?

As our new Subject Matter Expert, you will be responsible for technical assignments, diagnostics and operation of equipment and systems. You will assist and perform remote troubleshooting, diagnostics and find solutions to technical problems. As part of the role, you will also be expected to recommend product or process modifications and / or improvements.

About us:

At the heart of NOV's Aftermarket group, the Technical Equipment Support Services (TESS) department is where we deliver real solutions - fast. We're here 24/7, every single day of the year, supporting rigs across the globe.

Whether you have acquired your skills through university or have relevant experience, we are looking for a new Subject Matter Expert to contribute to NOV's technology adventure. Our ideal candidate possesses strong customer focus and can work both independently and in teams across time zones and cultures. Dealing directly with customers requires structure and good communication skills. Our working language is English.

The Subject Matter Experts (SME) work rotation is based on a 5-week shift pattern. 1 Week night shift, 1 week off, 1 week day shift, 2 weeks off.

Duties & Responsibilities:

This role combines technical expertise, direct customer contact and collaboration. You will:

• Provide technical support within a 'product family' for NOV delivered system/equipment to a global internal and external customer base.
• As a Subject Matter Expert (SME) deliver world-class support, 24/7.
• Provide direct technical support through troubleshooting, analysis and after-action reviews on complex issues.
• Connect from a NOV Support center to customer control system to perform remote support globally.
• Coordinate with other internal and external specialists to support complex issues.
• Prepare reports with damage assessments and recommended corrective / maintenance action based on customer and field service reports, and data from NOV logging or monitoring systems.

Experience:

• 3 years plus of technical and operational experience with NOV Drilling equipment or similar technologies.
• Offshore or I&C experience is preferred.

Skills, training, or special knowledge:

• Knowledge of PLC programming, HMI/SCADA systems, networks and familiarity with virtualization solutions. Familiarity with drilling automation products is a big plus.
• Ability to thrive in a dynamic environment with sudden shifts in priority.

Sounds like an interesting opportunity?

Applications are reviewed on a continuous basis so don't hesitate to apply. We accept applications in English and Norwegian.

For technical questions contact Frode Laursen, Technical Leader, COE 2 - Cyberbase Controls, (+47)45235033.

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.