Innovate to solve the world's most important challenges

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Imagine being a part of a team that doesn't settle for the ordinary but thrives on crafting the extraordinary. At Honeywell Industrial Automation (IA) we don't just improve enterprise performance; we ignite it. With automated material handling, voice scanning, mobile computing, and software solutions, we're reshaping how industries operate. Our personal protective equipment and sensing technology aren't just tools; they're a shield of safety and a conduit for heightened productivity.

Key Responsibilities

• Knowledge & Call Center Management

• Facilitate issue identification and analysis

• Investigate and resolve technical issues

• Track requests resolution

• Provide technical training

• Build relationships with customers

• Test products & software

• Develop and share knowledge

YOU MUST HAVE

• Bachelor's degree in IT, software, systems, informatics
• 1-2 years experience in related fields (Technical Support)
• Networks (both wired and wireless) - Basic/Intermediate
• Security - Basic
• Operating Systems (Windows, Linux, Android, MacOS) - Basic/Intermediate
• Programming languages - Basic

• Strong continuous improvement mindset, strong leadership impact

• Flexible availability for various shifts

• Proficient in English at an advanced level

WE VALUE

• Customer facing experience

• Experience in the industry is preferred

• Excellent interpersonal and verbal & written communication skills

• Strong continuous improvement mindset, strong leadership impact

• Experience with Salesforce.com and SharePoint

• Good administration skills

• Some experience with a variety of programming languages

#LI-Hybrid

Additional Information

• JOB ID: HRD250106
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 10000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt