Join a team recognized for leadership, innovation and diversity

Technical Support Professional

As aTechnical Support Professional, you are empowered to take ownership of tasksand be able to create an environment where you work to inspire customer loyaltyand significantly enhance the overall Security Products Technical Support and customerexperience. It is essential you proactively anticipate customer needs andexpectations whilst maintaining a high level of professionalism with customers.

To join theteam, all you need is the right attitude to service excellence, goodcommunication skills, and self-motivation with a great personality. The abilityto work as part of a team is essential, as you will be supporting a team ofAdvanced Engineers in a level 2 and 3 capacity.

Responsibilities:

• 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail.
• Manage and log requests on Security Products asset system Salesforce/ NEX.
• Issuing customers with literature that can support and promote self-help.
• Develop FAQ's, Technical Tips, and 'How-To 'videos on Hardware and Software applications to achieve KCS maturity.
• Data collection through Salesforce/ NEX.

Experience/Qualification:

• Experience of working in a Customer Service environment.
• Excellent problem solver with a methodical and consistent approach to their work.
• Computer literate - MS Office, specifically Excel and Outlook.
• Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV.
• High level of English and German.

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
• Medical Insurance Plan paid by the company.
• Equal opportunity statement

We are an equal opportunity employer and value diversity atour company. We do not discriminate based on race, religion, color, nationalorigin, gender, sexual orientation, age, marital status, veteran status, ordisability status.
We will ensure that individuals with disabilities are provided reasonableaccommodation to participate in the job application or interview process, toperform crucial job functions, and to receive other benefits and privileges ofemployment. Please contact us to request accommodation.

Join us now and make an impact!

#FutureShaper

#LI-Hybrid

Additional Information

• JOB ID: HRD254605
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Global (ALL)