Join a team recognized for leadership, innovation and diversity

This role will report to the regional CustomerExperience Supervisor/Senior Supervisor and will be responsible for commercialand operational activities as part of the Order-To-Cash process: i.e.validation and booking of customer orders, managing order fulfillmentactivities, providing proactive updates to customers, managing physical &financial claims etc. with a strong alignment with all relevant internalfunctions as part of the end-to-end customer experience.

Principal Responsibilities:

• Timely gather all relevant info to accurately respond to all customer queries related to:
  productavailability, stock levels, list prices where applicable (awareness ofconfidentiality constraints), lead times, minimum order quantity and/or value
• Backlog Management
• Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue
• Constantly facilitates removal / mitigation of roadblocks by proactively involving all parties to solve any issues that might arise between order entry and invoicing.
• Supports all customer disputes regarding standard return transactions, short shipments, and ensures fast resolution in collaboration with other internal departments
• Ensures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectation
• Supports customer onboarding and training on digital platforms
• Process Maintenance andTraining

Must have: (Requirements):

• Bachelor's degree
• Business fluent in written and spoken English (additional if required)
• Must be able to work from 14:00 to 22:30
• 2+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience
• Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
• Intermediate level of MS office skills (Excel, Word, Outlook, PowerPoint)

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
• Medical Insurance Plan paid by the company.
• Equal opportunity statement

We are an equal opportunity employer and valuediversity at our company. We do not discriminate based on race, religion,color, national origin, gender, sexual orientation, age, marital status,veteran status, or disability status.
We will ensure that individuals withdisabilities are provided reasonable accommodation to participate in the jobapplication or interview process, to perform crucial job functions, and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.

Join us now and make an impact!

#FutureShaper

#LI-Hybrid

Additional Information

• JOB ID: HRD254413
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 840
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt