Customer service administrator:

Job Summary:

Emerson has boldly transformed to bring value for our customers and shareholders. With our newly energized focus on our two core business platforms, Automation Solutions and Commercial & Residential Solutions, we can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near- and long-term value as a trusted partner for our customers. As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Order Management Manager.

In This Role, Your Responsibilities Will Be:

Order Fulfillment & Logistics Coordination

In this role, you will be responsible for closely monitoring finished goods orders by coordinating with the logistics team to ensure that customer shipments are managed efficiently and dispatched in a timely manner. Additionally, you will track shipped orders to guarantee that delivery documents are promptly received through collaboration with both the logistics team and customers.

Financial Management & Invoicing

You will ensure that the Goods Receipts (GRs) accurately correspond to the invoices issued for the respective orders, thereby maintaining consistency and accuracy in financial records. Furthermore, you will facilitate timely revenue generation through efficient order processing and invoicing while working with the Finance team to resolve any invoice discrepancies, which will help reduce the company's DSO levels.

Process Optimization & Order Management

Your responsibilities include overseeing the sales POR process to ensure seamless communication between the sales and order management teams, thereby optimizing order fulfillment and driving revenue generation. You will also handle LC/CAD orders to ensure their seamless execution and implement effective date management practices to consistently meet service level targets on customer orders.

Compliance, Risk, & Dispute Management

You are expected to adhere to customer-specific requirements and standards and ensure strict compliance with local and international company trade compliance procedures in all transactions and business practices. In addition, you will proactively assess risks associated with customer orders and develop risk mitigation plans to meet customer expectations. This includes managing the LRC process by monitoring key metrics and creating action plans to address top issues, as well as effectively managing any disputes that arise.

Additional Responsibilities

Beyond the outlined areas, you will perform any other reasonable duties as required.

Who you are?

• Committed
• Communicates Effectively
• Ensures Accountability
• Manages Complexity
• Collaborates

For this Role, You Will Need:

• Graduate in any discipline with minimum 3 to 4 years' experience in Order management
• Should be a proven self-learner
• Problem Solving Capabilities
• Motivated & Effective in Quick Actions

Preferred Qualifications that Set You Apart:

• MS Office Skills
• Good collaborator
• Ability to work well under pressure
• Previously worked on any ERP software
• Quote to Cash process knowledge
• Knowledge in Commercial, logistics and trade compliance

Our offer to you!

We recognize the importance of employee wellbeing and know that to do your best you have flexible, competitive benefit plans to meet you and your family's physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Adhere to Health, Safety & Environment policies as laid by the organization.