Job Title
Global Ratings & Reviews (R&R) and User-Generated Content (UGC) Lead

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

More about the role

Are you ready to build the R&R and UGC capability in Signify? Do you thrive in an environment where you can shape a strategy, set up processes, and drive real impact? If so, this is your chance to establish and lead a global Ratings & Reviews (R&R) and User-Generated Content (UGC) program at Signify.

We are in the early stages of our Ratings & Reviews and UGC journey. This means you won't just be optimizing an existing framework-you'll be building it from scratch. In this role, you will first focus on generating a high volume of reviews and ensuring broad coverage across platforms. Once the foundation is in place, you'll scale the program into a strategic, data-driven capability that enhances conversion, brand trust, and consumer engagement.

In this role, you will:

• Kickstart and scale our Ratings & Reviews collection, ensuring we quickly build a strong base of consumer feedback across key platforms.
• Develop and execute a world-class global R&R and UGC strategy, boosting conversion, brand loyalty, and Consumer Lifetime Value (CLTV).
• Own and optimize the entire R&R and UGC ecosystem, including implementation, syndication (inbound, outbound, intra-platform), seeding programs, and translations.
• Integrate the Voice of the Consumer (VOC) into business decisions, working closely with markets, sales, brand, digital marketing, and product teams to enhance the consumer journey.
• Track, analyze, and optimize performance, using data-driven insights to improve effectiveness, close feedback loops, and strengthen e-commerce presence.

What you'll need

We're looking for a strategic, results-driven leader who is excited about building from scratch and turning Ratings & Reviews into a key commercial driver. You should have:

• 5+ years of global experience in Ratings & Reviews, UGC, e-commerce, or a related field.
• A master's degree (or equivalent) in E-commerce, Digital Marketing, Business, or a related field.
• Proven ability to drive commercial impact through R&R and UGC strategies.
• A hands-on mindset, ready to roll up your sleeves and generate results in the early stages.
• Strong analytical skills, capable of turning data into actionable business insights.
• Excellent communication and stakeholder management skills-Fluent English is a must.
• A passion for educating and inspiring teams, ensuring R&R becomes an embedded priority across the business.
• A growth-focused mindset, always seeking opportunities to optimize and enhance the consumer decision journey (CDJ).

Everything we'll do for you

This is a high-visibility, high-impact position with direct influence on global e-commerce success. You will be the evangelist for Ratings & Reviews and UGC, driving their adoption across multiple markets and business units.

If you're excited about the opportunity to build a capability from the start, make a tangible impact, and shape the future of consumer-driven commerce, we'd love to hear from you!

You can grow a lasting career here. We'll encourage you, support you, and challenge you. We'll help you learn and progress in a way that's right for you, with coaching and mentoring along the way. We'll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light the way