At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Quality Manager

At ABB, we help important industries outrun - leaner and cleaner.

Every person here makes that happen. By rethinking, rewiring, and improving, we combine the world's best minds and technologies to elevate performance to a whole new level.

Your Role and Responsibilities

• Ensures the professional resolution of post-sale customer complaints/disputes/ requests, in coordination with Sales, Operations, and other internal and/or external teams.
  
  • Perform quick/professional response/communication with customer within target time line all through the case resolutions. Escalate timely to avoid issue pending some there without progressing
  
  • For each complaints take lead the RCA analysis with cross function support and provide professional 8D report or statements to customer after case close.
  
  • Bring customer voice to internal functions to raise awareness of customer centric quality culture. Improve customer satisfactory onto after sales support through right strategy and cross team collaboration in an efficient/professional way.

What it takes to Run what runs the world

• A Bachelor's degree in mechanical/electrical engineering or related, in a 5+ years of experience in industrial organizations within quality or technology functions.

• Solid experiences in customer quality management will be preferred

• Excellent communication skill

• Gook knowledge onto quality tools

• Fluent in Chinese and English with strong written and verbal communication skills

What's in it for you?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

More about us

The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. The Division's induction, synchronous and special design motors and synchronous generators power critical applications across industry, infrastructure and marine transportation. Combining the best available materials with superior technology, the large motors and generators are designed to operate efficiently and reliably, even for challenging processes or applications and to have low life cycle costs.

Call to Action

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.