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This Position reports to:
Sales Support Manager

Job: Technical Sales Support Specialist

Mission Statement: Support the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and prepare technical descriptions of the applied products and technology to support the proposal process. Serve as a key technical resource in the assigned area.

Main Accountabilities:

Working as a member of the PG System Drive sales support team, reporting to technical sales support team leader. Tasks include the following:

1. Sales support Offers technical advice and provides comment on enquiry specifications for customers/channels/Sales Engineers with ABB products/systems/applications. Provides technical support during the technical meeting, product presentations and negotiations. Provides suitable technical solution and proposal to customers with sales.

2. Diagnostic studies Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries. Support the off-site and on-site service from technical side.

3. Presentations Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.

4. Training Offers product/solution/service related training.

5. Technical documentation Manage the process of translating the training material of the product and training courseware.

6. Feedback Follow and collect customer need and competitor information for R&D.

7. Supported product group including: Low voltage drive, MV general purpose drive.

8. Other technical tasks related to SD business.

职位:技术销售支持专员

任务描述:支持销售/客户,确定最适合的技术解决方案,并准备所应用产品技术说明,以支持销售过程,并作为区域的主要技术资源。

主要岗位职责:

作为系统传动(System Drives)PG销售支持团队的一员,向技术销售支持团队的领导汇报。

任务包括:

1. 销售支持:为客户/渠道/销售工程师提供技术咨询,并就ABB产品/系统/应用程序的询价选型提供意见。在技术会议、产品展示和谈判等场合提供技术支持。与销售一起为客户提供合适的技术方案和建议。

2. 产品诊断分析:针对问题进行产品诊断和分析确定最适合的技术解决方案满足客户的需求。从技术方面支持非现场、现场服务。

3. 为内部员工和客户准备并提供关于产品和问题的技术演示、资料等。

4. 提供产品/解决方案/服务相关的培训。

5. 技术文档管理,产品培训材料和培训课件的翻译及维护。

6. 跟踪并收集客户需求和竞争对手的信息。

7. 支持的产品组包括: 低压传动,中压通用传动。

8. 执行业务相关其他技术任务。

More About Us

ABB System Drives is the market leader in high-power, high-performance drives, drive systems

and packages for industrial process and large infrastructure applications, and a leading supplier of

power conversion equipment for renewable energy and other applications. The Division offers global support to help customers, partners and equipment manufacturers with asset reliability, performance improvement and energy efficiency in mission critical applications.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.