Emerson is seeking a Customer Technical Manager to oversee the management of all critical customer issues related to product and factory performance. This role involves facilitating communication, scheduling, and prioritizing tasks, and playing a vital part in fostering collaboration between multidisciplinary teams within the business. They will be reporting to the VP/GM and working closely with a range of diverse collaborators.

We look forward to receiving your application!

In this Role, Your Responsibilities Will Be:

Prioritization, Resource and Risk Management of Customer Escalations & Opportunities

• Primary point of contact for all Customer issues, conduit between the Customer and the Factory, coordinating responses with required level of immediacy and detail
• Track and handle prioritization of all open Customer concerns; understand the issues, anticipate Customers' needs and handle expectations.
• Drive prioritization, co-ordinate improvement activities working with, and holding teams accountable, for on time resolution.
• Proactively identify, report and handle risks within level of accountability; develop mitigation strategies and recognize when to raise.

Influencing and Leading Multi-Disciplinary Teams

• Act as the Voice of our Customers
• Champion a cohesive and collaborative work environment, develop working relationships with strategic partners incl design, quality, operations, engineering, customer care and the global leadership team.
• Communicate regularly with internal and external collaborators (establish operating cadence) including Customers, team members, and global leadership.

Problem Solving and Driving Continuous Improvement

• Analyze multiple and diverse sources of data to clearly define problems before moving to solutions.
• Separate opinions from facts, prioritize to ensure the best impact from effort.
• Support and drive culture of continuous improvement; provide linkages between cross functional teams on knowledge, sharing key learnings and best practices globally.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done! You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You are interpersonally savvy and can collaborate and efficiently work with a team and people at any level!

For This Role, You Will Need:

• Degree or equivalent experience in Science or Engineering field, validated application of technical skills.
• Excellent communication and interpersonal skills; fosters collaborative work environments, maintaining clear communication with all interested parties and stakeholders at all levels.
• 1-2 years of experience in driving Quality/Continuous Improvement within a fast-paced manufacturing environment.
• Detail oriented with strong analytical skills; able to prioritize based on data, balanced with a healthy appreciation of both Customer needs and business goals.
• Proven capacity to lead multiple activities concurrently
• Highly motivated, able to work independently and with initiative, to tight deadlines; able to think and act strategically and tactically.

Preferred Qualifications that Set You Apart:

• Proficient in the use of Microsoft Office Packages.
• Prior experience of collaborating with, and influencing, multidisciplinary teams
• Experience in a manufacturing environment

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and exciting. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!