Service Sales Support Specialist
ABB
Service Sales Support Specialist
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Channel Manager
Your role and responsibilities
Mission Statement: Drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio. Build long term customer relationships and ensure immediate response to specific customer needs and issues. The work model for the role is: #LI- Onsite This role is contributing to the Motion Business for Services Division in Peenya- Bangalore, India Main Accountabilities: Implementing the assigned area or segment service sales strategy, including definition and communication of service value propositions and positioning in accordance with the global service sales strategy. Achieving service sales targets and budgets through regular oversight, definition and implementation of improvement plans as needed. Executing annual sales plan in conjunction with relevant division or product groups and preparing business plans focused on business development for a defined market. Coordinating market analyses with sales team members and defining appropriate forecasts and plans 1.Service Sales Deliveries: Penetrates IB, promotes preventive maintenance program and spare parts to the benefit of the customer and ABB. Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. 2.Volume and profit: Utilizes Service Database to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. Focuses on the respective Service portfolio to secure profit for assigned Business Units/Product Groups. Sells products/systems/services to customers, focusing on volume, mix and profitability targets for assigned Business Units/Product Groups. 3.New opportunities: Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. 4.Customer approach: Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process. 5.Sales process: Sells entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager.
Qualifications for the role
More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory "It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning"
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.
This position reports to
Channel Manager
Your role and responsibilities
Mission Statement: Drive service sales process in collaboration with the Service Sales Manager and/or Service Manager. Generate service sales opportunities and secure profitable sales within the designated area(s). Focus on installed base penetration (IB) and sell the entire Service product portfolio. Build long term customer relationships and ensure immediate response to specific customer needs and issues. The work model for the role is: #LI- Onsite This role is contributing to the Motion Business for Services Division in Peenya- Bangalore, India Main Accountabilities: Implementing the assigned area or segment service sales strategy, including definition and communication of service value propositions and positioning in accordance with the global service sales strategy. Achieving service sales targets and budgets through regular oversight, definition and implementation of improvement plans as needed. Executing annual sales plan in conjunction with relevant division or product groups and preparing business plans focused on business development for a defined market. Coordinating market analyses with sales team members and defining appropriate forecasts and plans 1.Service Sales Deliveries: Penetrates IB, promotes preventive maintenance program and spare parts to the benefit of the customer and ABB. Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed. 2.Volume and profit: Utilizes Service Database to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market. Focuses on the respective Service portfolio to secure profit for assigned Business Units/Product Groups. Sells products/systems/services to customers, focusing on volume, mix and profitability targets for assigned Business Units/Product Groups. 3.New opportunities: Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. 4.Customer approach: Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Registers customer feedback and ensures customer satisfaction throughout the sales process. 5.Sales process: Sells entire service product portfolio to expand ABB footprint in the designated area(s). Charts out and monitors sales proposals, tenders and follows up proposal statistics. Prepares ABB's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager.
Qualifications for the role
- Education & Experience: Engineering in electricals/electronics with 5+ years of experience in sales/service sales.
- Skills
- Value Based Selling & Good verbal and written communication skills.
- Proficiency in Microsoft Office, Salesforce.com
- Knowledge
- Variable Frequency Drives (Medium Voltage VFDs) & Industries and various applications
More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning, while saving energy every day. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory "It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning"
JOB SUMMARY
Service Sales Support SpecialistABB
Bengaluru
a day ago
N/A
Full-time