Software Renewals Specialist

NI is currently seeking a highly motivated Software Renewals Specialist to join our team. As a Software Renewals Specialist, you will play a crucial role in ensuring our customers continue to benefit from our services by proactively engaging with them, encouraging renewals, and identifying opportunities for service expansion.

This position offers an exciting opportunity to directly drive customer success and contribute to revenue generation for NI. While previous sales experience and an engineering/technical degree are advantageous, they are not mandatory. We value self-motivated individuals who thrive in fast-paced environments and are motivated by influencing business results.

Join our team and make an impact on our customers' success while contributing to the growth of NI. Apply today to become a Services Operations Specialist!

In this Role, Your Responsibilities Will Be:

• Drive service renewals through effective phone and email interactions with customers.
• Implement a strategic approach to maximize customer engagement and renewal rates.
• Respond to inbound requests promptly and professionally.
• Identify sales expansion opportunities, such as multi-year renewals and value-added agreements.
• Document all activities using SFDC and Oracle systems and collaborate with sales teams.
• Provide constructive feedback on processes and areas for improvement.
• Maintain and grow our Software Services agreements pipeline.
• Ensure end-to-end process efficiency and accuracy in orders/quotes and contract management, utilizing NI systems to support internal and external customers.
• Act as a trusted advisor to stakeholders, offering support and value in revenue generation conversations with customers.
• Assist external and internal customers with order status, contract management, SW services troubleshooting, and other SW Services inquiries.
• Develop strong knowledge of SW services and technical aspects to promptly address customer inquiries.
• Engage customers using NI SW renewals strategy, leveraging calls and emails to ensure timely renewals and uninterrupted entitlements.
• Foster effective communication and collaboration with multiple NI departments and groups to ensure customer success (Agreements, Account Executives, EA Marketing, Sales, EA Training Support, and Customers).

Who You Are: You readily action new challenges, without unnecessary planning. You build rapport in an open, friendly, and accepting way. You persist in accomplishing objectives despite obstacles and setbacks

For This Role, You Will Need:

• Strong communication skills, both written and verbal, in German and English, with a customer-centric approach.
• Proven ability to drive customer success and revenue generation.
• Sales experience is preferred but not required; engineering/technical background is a plus.
• Self-motivated with a track record of thriving in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM systems, such as Salesforce or Oracle. Microsoft Office Proficiency (Excel, One Note, PowerPoint) is a plus.
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Flexibility and adaptability to handle changing priorities and tasks effectively.

Preferred Qualifications that Set You Apart:

• Strong Communication Skills
• French language knowledge
• Experience in Engineering or Software
• Experience in Sales

Our Offer To You:

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspire innovation and brings the best solutions to our customers. We're emphasizing a culture of togetherness - one that builds community, prioritizes collaboration and continuous improvement.

The philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity, & Inclusion at Emerson.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development for our employees.

Make this great opportunity yours!