Field Service Supervisor - (AGL)

Having good Technical Knowledge in Airfield Systems and able toInteract with Client and Operation Teams. Arrangement of spares,Consumables items as per the contract. Day to Day Interaction with HW Internalteam for Billing, Engineering Team and Sourcing team. Preparing and Maintainingrecords of Preventative maintenance in the Airfield. Active participationwith Client during Operation and DGCA inspection. Coordination with customerfor arranging trainings to various stockholders. Updating Daily report andMonthly report to client and Internal HAIL teams. Internal Team Management(Allotment of team as per work conditions). Photometric compliance as per thecontract. Managing Subcontract teams and their billing every month. Billing andPayment follow-up with Client. Competent mapping and Training to team members.Developing maintenance plans, implementation plans, test plans and finalreports.

• Providing service support for complex AGL Systems.
• Lead and manage a team, providing guidance, support, andperformance feedback to ensure high productivity and engagement.
• Manage day-to-day operation and allocate resources effectively.
• Ensure all work is performed in compliances with regulatoryguidelines.
• Address and resolve employee, customer or operational issuesin timely and effective manner.
• Identify skill gap and create development plans for teammembers.
• Planning & execution of Preventive Maintenance jobs ontime (100% compliance to operational parameters)
• To ensure 100% compliance on Service Level Agreement (SLA),OTA & OTC
• Handling a team of Service Engineers on HAIL/ Subcontractpayroll.
• Technical skills:
Required - AGL Field and CMS Systems.
Desired - CAT III AGL System,.
• Achieving Order Booking, Revenue & Collection plan everymonth
Skills/Qualifications: - Ability to handle a team ofEngineers on HAIL/ Subcontract payroll.
- Team player, Effective communication skills, Customer facing,Result oriented & hard working.

Experience - 10+years of Exp with Ability to handle a team of Engineers on HAIL/ Subcontract payroll.

WE VALUE

• Advanced degree.
• Previous industry experience.
• Excellent communication skills
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to effectively manage a team
• Previous customer service experience

Additional Information

• JOB ID: req485171
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 15000
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt