Innovate to solve the world's most important challenges

As a Sr Customer Support Specialist here at Honeywell, youwill play a crucial role in providing technical support and guidance to ourcustomers. Your expertise and guidance will be instrumental in managing a teamof support specialists, collaborating with cross-functional teams, anddeveloping processes to improve facilitation efficiency and effectiveness. Youwill report directly to our Technical Support Manager, and you'll work out ofour Mason, OH location on an on-site work schedule. In this role, you willimpact the successful completion of projects, enhance efficiency, andcontribute to the continuous improvement of processes.

KEY RESPONSIBILITIES

• Provide technical support and guidance to customers
• Support parts team handling customer calls to research parts, quality defects for parts and set up shipping and returns.
• Work with cross-functional teams to address technical demand and resolve issues
• Develop and implement processes and procedures to improve facilitation efficiency and effectiveness

BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developingsolutions side-by-side with dedicated experts in their fields, Honeywellemployees are eligible for a comprehensive benefits package. This packageincludes employer-subsidized Medical, Dental, Vision, and Life Insurance;Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, PaidTime Off (for vacation, personal business, sick time, and parental leave), and12 Paid Holidays. For more information visit: click here The application periodfor the job is estimated to be 40 days from the job posting date; however, thismay be shortened or extended depending on business needs and the availabilityof qualified candidates.

YOU MUST HAVE

• 3+ years of experience in customer support experience
• Experience with researching answers to assist customers, setting up shipping and returns of parts/products.
• Strong problem-solving and decision-making skills
• Excellent communication and people-oriented skills

WE VALUE

• Associate's or Bachelor's degree in Engineering or a related field
• Experience in aftermarket parts
• Strong management and team management skills
• Ability to prioritize and manage multiple projects and tasks
• Customer-focused mindset and ability to build strong relationships
• Continuous improvement mindset and ability to drive process enhancements

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializestechnologies that address some of the world's most critical demands aroundenergy, safety, security, air travel, productivity, and global urbanization. Weare a leading software-industrial company dedicated to introducingstate-of-the-art technology solutions to improve efficiency, productivity,sustainability, and safety in high-growth businesses in broad-based, attractiveindustrial end markets. Our products and solutions enable a safer, morecomfortable, and more productive world, enhancing the quality of life of peoplearound the globe. Learn more about Honeywell: click here

Additional Information

• JOB ID: HRD260522
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 02
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE:

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.