Are you eager to take your career to the next level? If yes, we encourage your application for Customer Service Representative, role!

As a Customer Service Representative (Benelux), you are the first point of contact for our RIDGID customers and internal departments. You play a crucial role in improving the delivery performance of Emerson Professional Tools and supporting the Amazon business.

By joining us as a Customer Service Representative in Sint-Truiden (Belgium), this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!

In This Role, Your Responsibilities Will Be:

• Answering incoming calls and processing orders in the ERP system (JD Edwards).
• Advising customers about our products and outstanding orders via phone and email.
• Supporting the Sales Office and referring inquiries to the appropriate departments when necessary.
• Performing various administrative tasks related to customer records.
• Working within the European Customer Service team with a focus on the Benelux markets.

Who You Are:

You adjust communication to fit the audience and the message and you identify opportunities that benefit the customer. You partner with others to get work done. You display a can-do attitude in good and bad times.

For This Role, You Will Need:

• 2-3 years of proven experience in a commercial, customer-focused, and international Customer Service team.
• Good knowledge of Microsoft Office applications (Excel, Work and PowerPoint).
• Fluent in Dutch and French (spoken and written)
• Proficiency in English language (verbal and written)

Preferred Qualifications that Set You Apart:

• A technical interest and affinity with technology
• Familiar with the order-to-cash process; experience with ERP systems (JD Edwards, Oracle, SAP) is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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