Emerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an IT Services Liaison Administrator, you will play a key role in driving continuous improvement initiatives for the Emerson IT services support model. By working in an ITIL-aligned organization, you will develop your technical and customer service skills while also building your experience in ITIL processes.

If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines!

In This Role, Your Responsibilities Will Be:

• Ensure effective coordination of service improvement initiatives and gathering of missing information necessary for the service desk to effectively support IT Services.
• Conduct recurring catch-up calls with IT service owners and application owners to communicate the performance of their service and open relevant discussion points to continuously improve the service delivery.
• Facilitate requirements gathering and user acceptance testing of catalog items in development to ensure they meet customers' requirements before deployment to production.
• Facilitate the onboarding of acquisitions or new services to the Service Desk and the ITSM platform, ensuring pertinent requirements are in place to ensure smooth onboarding.
• Monitor and manage the team's support tickets queue, ensuring consumers' concerns are properly handled and updated.
• Act as the data steward for foundational data quality pertinent to the effective function of workflow automation and data analysis.
• Support the configuration of various ITSM tool setups like assignment groups, configuration items, routing logics, and catalog items.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to learn and get things done. You can efficiently carry out tasks independently. You're a proactive self-starter and highly innovative in approaching problem-solving. You can proficiently communicate ideas, identify problems within the team, and propose changes. You're interpersonally savvy and able to collaborate and work with people at any level.

For This Role, You Will Need:

• Bachelor's degree in any IT-related course; experience may be considered in lieu of formal education.
• Relevant work experience in the IT field.
• Excellent communication, presentation, and negotiation skills.
• Knowledge of ServiceNow and Service Desk best practices.
• Knowledge of ITIL Services management methodology.
• Good analytical skills and comfortable formulating insights from data.

Preferred Qualifications that Set You Apart:

• Project Management experience is a plus.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

#LI-Hybrid

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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