Are you eager to take your career to the next level? If yes, we encourage your application for the Customer Service Representative with English role!

In this position, you will have the capacity to handle high complexity orders and key customers. You will be entering and handling customer orders via the business systems accurately and in a timely manner while keeping the customers continuously updated on the status of the orders.

By joining us as a Customer Service Representative with English in Cluj-Napoca, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!

In This Role, Your Responsibilities Will Be:

• Ensuring the timely and complete entering of multi-BU orders in the ERP system
• Ensure efficient collaboration with technical support and outside sales managing speedy and knowledgeable responses that solve Customers problems.
• Providing awareness of customer complaints or any issues in the shortest lead-time. Escalates errors or mistakes as soon as identified, put the situation right and proposes correctives actions.
• Keeping the candidates informed at all times about all orders and provides accurate and on time answers to all queries regarding the ongoing orders
• Providing constant status updates to customers, informing customers about potential delays or issues related to the order
• Following up on orders to make sure they are produced, shipped and delivered efficiently

Who You Are:

You stay aligned with your goals and stay productive. You engage in collaborative planning. You convert ideas into actions and produce results with new initiatives. You solicit both input and discussion.

For This Role, You Will Need:

• University degree
• Proficient in English (verbal and written)
• PC skills: MS Office

Preferred Qualifications that Set You Apart:

• 1-year experience in order handling, customer service or similar
• Knowledge and/or previous experience in using ERP/MRP systems

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

ABOUT US

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!

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