Benefits Associate/Analyst I
501-2000
Energy
One of our major oil and gas clients is seeking a Benefits Associate/Analyst to work on a 12 - month assignment in their facilities in Bartlesville, OK.
Responsibilities:
Requirements:
Preferred Qualification:
Responsibilities:
- Use systems, knowledge resources and other reference materials to assist in resolving questions and/or requests.
- Clearly communicate HR objectives, policies, procedures, and government regulations.
- Review and resolve or assign questions and/or requests from a variety of sources including phone, web or chat in accordance to service levels.
- Responsible for proper handling of inquiries, including research, resolution, and maintaining detailed ticket descriptions, escalating issues accordingly and keeping a consistent channel of communication open with customer(s) and other HR team members during escalations.
- Gain in-depth knowledge of software, systems, applications, policies, processes and procedures used and supported within Human Resources.
- Work as a team member focusing on the customer experience, providing outstanding customer support.
- Recommend or suggest methods to simplify and enhance processes, procedures, and technologies.
- Appropriately disseminate and manage access to sensitive data in a confidential manner consistent with federal regulations and the company policy compliance.
- Assist with the implementation of programs, policies, and services provided by the Company by acting as the customer's first line of contact.
- Create and review knowledge article content.
- Performs other related duties as assigned.
Requirements:
- Legally authorized to work in the job posting country.
- High School Diploma or GED equivalent.
- 3 or more years direct experience in a customer service area working in a structured environment handling inquiries via several methods of communication including phone and chat.
- Proficient (perform the skill with limited assistance) in Word, Excel and PowerPoint.
Preferred Qualification:
- Human Resources experience.
- Experience in SuccessFactors.
- Ability to follow written procedures and security guidelines.
- Good analytical skills and proven problem-solving abilities in a time-critical environment.
- Must be motivated and a self-directed individual committed to providing a high level of customer service.
- A proven team-player with superior interpersonal, organization, as well as oral and written communications skills required.
- Great attention to detail.
JOB SUMMARY
Benefits Associate/Analyst I