Marketing & Income Generation Administrator
Mary Ann Evans Hospice
Job summary
Marketing& Income Generation Administrator
Salary: £24,071to £25,674 FTE (Pro rata) depending on experienceHours: 30 hours per week (hours / days to be agreed)
Interview Date: 17th April 2025
Are you an organised andproactive administrator looking for a rewarding role in a compassionate anddynamic environment? If so, this newly establishedposition could be just for you.
Aboutthe Role
Asan integral member of the Marketing & Income Generation Team you will carryout a range of administrative tasks to support the work of the team, and toensure our supporters have a positive experience.
Youwill be pro-active, organised, and flexible in your approach, working acrossall aspects of the departments activities and be able to adapt to varioustasks and changing priorities.
Youwill also be required to assist in fundraising activities, donor relations,assist with the creation of marketing and fundraising literature, producecorrespondence, and support hospice events.
Main duties of the job
KeyResponsibilities
Donation Administration Support receiving donations from the public, processingdonations via our system and writing acknowledgment letters to thank donors
Donation Campaign Support to assist with written campaigns to ourdonors and to prepare data for campaigns using our Donor CRM system, all whilstfollowing GDPR guidance.
Event Support to provide administration support in the organisationand delivery of hospice events, hosted by the public and the hospice.
General Administration Support to offer general administration supportto the department and other areas of the hospice if required.
WhatWere Looking For
Excellent communication skills both in person and written.
Excellent Microsoft Office skills, including word and excel.
Excellent attention to detail
Conscientious, methodical and wellorganised.
Ability to handle confidentialinformation with discretion
Why JoinUs?
Supportive and friendly team
Employee benefits, including an Employee Assistance Programme (EAP)
Free on-site parking
Wellbeing events and initiatives
Enhanced annual leave and sickness benefits
Apply now to become part of ourcaring and dedicated team.
About us
Mary Ann Evans Hospice:
Mary Ann Evans Hospice is an adult community hospice in North Warwickshire. As an independent charity we provide palliative and end of life care and support to patients with life limiting illnesses and those that matter most to them.
Our services include Hospice at Home, Wellbeing Centre, Family Support and Bereavement, Lymphoedema Care and Rapid Response (a shared service with South Warwickshire NHS Foundation Trust). We work closely with our community and hospital colleagues from the NHS, social services, local care homes and other voluntary providers. Our care is compassionate and inclusive for all who access our services.
Job description
Job responsibilities
Principle Duties& Responsibilities:
1.To assist with processing donationsfrom a variety of sources, writing acknowledgement letters to thank donors, andother general correspondence.
2.To assist with written campaigns todonors, both via email and letter, by producing correspondence, preparing datafrom our Donor CRM system and all whilst following GDPR guidance.
3.To assist in producing written andvisual documentation using a variety of programs including MS Office, CRMsystems and other in-house developed programs.
4.To assist with other general officeduties including answering the telephone, face-to-face contact with patients,clients, and visitors.
5.To provide administrative supportfor meetings, including preparing paperwork, taking/distribution of minutes andensuring deadlines and actions are met.
6.To assist with providingadministrative and creative support to hospice events some examples includeDying Matter week, Summer Fayre and Eternal Lights.
7.To attend, when necessary, fundraisingand awareness events as a representative of the hospice. This may involve occasional evening orweekend work.
8.To work with other team members toprovide co-ordinated support and direction to hospice volunteers.
9.Where appropriate be diplomatic,discrete, and sensitive and maintain confidentiality appropriately.
10. Ensure all data and monitoringinformation is recorded using Mary Ann Evans systems, with emphasis on goodrecord-keeping.
11. Work in strict accordance with MaryAnn Evans values, policies and procedures.
12. Take responsibility for reportingall safeguarding concerns in accordance with Mary Anns Safeguarding Policy.
13. To undertake any other duty, whichis appropriate to the job, when requested by the line manager.
Key WorkingRelationships:
Marketing and Income Generation Team Lead
Marketing and Income Generation Team
Employees of Mary Ann Evans Hospice
Volunteers of Mary Ann Evans Hospice
StandardRequirements of all Mary Ann Staff:
To observe and maintain securityprocedures and to be aware of responsibilities towards Health & Safety,Hospice Policies and Procedures, and COSHH.
Mary Ann operates a strictly no-smokingpolicy whilst on duty and on the premises.
Exercise responsible stewardship ofhospice resources.
Attendance at meetings, events andactivities may require the post holder to work beyond the normal hours/days ofwork on occasions flexibility is essential.
To have an understanding and demonstrateregard for Mary Anns values, vision, mission, and strategic aims.
Travel in the Warwickshire area, and onoccasions within the UK, to fulfil role and attend/participate in training andpersonal development opportunities, using own vehicle or public transport, forwhich expenses will be met in line with policies.
To maintain an effective and collaborativeworking relationship with other members of staff and volunteers.
To participate in annual performanceappraisal, where the job description will be reviewed, and objectives agreed.
Take responsibility for ensuring thetimely completion and/or attendance for all statutory and mandatory trainingrequirements relevant to role as outlined by Mary Anns Policy.
To participate in surveys and audits asrequired by the service in relation to your role.
Conform to conventional standards ofprofessional uniform and business dress when representing Mary Ann.
To accept temporary redeployment withinany part of Mary Ann should the need arise ensuring hospice goals andobjectives are met.
This job description is intended to be the main guide to the principalduties and responsibilities of the post. It should not be seen as anexhaustive, inflexible, or prescriptive document. The employee shares with theemployer the responsibility to suggest amendments as necessary to meet the changingneeds of the hospice.
Job description
Job responsibilities
Principle Duties& Responsibilities:
1.To assist with processing donationsfrom a variety of sources, writing acknowledgement letters to thank donors, andother general correspondence.
2.To assist with written campaigns todonors, both via email and letter, by producing correspondence, preparing datafrom our Donor CRM system and all whilst following GDPR guidance.
3.To assist in producing written andvisual documentation using a variety of programs including MS Office, CRMsystems and other in-house developed programs.
4.To assist with other general officeduties including answering the telephone, face-to-face contact with patients,clients, and visitors.
5.To provide administrative supportfor meetings, including preparing paperwork, taking/distribution of minutes andensuring deadlines and actions are met.
6.To assist with providingadministrative and creative support to hospice events some examples includeDying Matter week, Summer Fayre and Eternal Lights.
7.To attend, when necessary, fundraisingand awareness events as a representative of the hospice. This may involve occasional evening orweekend work.
8.To work with other team members toprovide co-ordinated support and direction to hospice volunteers.
9.Where appropriate be diplomatic,discrete, and sensitive and maintain confidentiality appropriately.
10. Ensure all data and monitoringinformation is recorded using Mary Ann Evans systems, with emphasis on goodrecord-keeping.
11. Work in strict accordance with MaryAnn Evans values, policies and procedures.
12. Take responsibility for reportingall safeguarding concerns in accordance with Mary Anns Safeguarding Policy.
13. To undertake any other duty, whichis appropriate to the job, when requested by the line manager.
Key WorkingRelationships:
Marketing and Income Generation Team Lead
Marketing and Income Generation Team
Employees of Mary Ann Evans Hospice
Volunteers of Mary Ann Evans Hospice
StandardRequirements of all Mary Ann Staff:
To observe and maintain securityprocedures and to be aware of responsibilities towards Health & Safety,Hospice Policies and Procedures, and COSHH.
Mary Ann operates a strictly no-smokingpolicy whilst on duty and on the premises.
Exercise responsible stewardship ofhospice resources.
Attendance at meetings, events andactivities may require the post holder to work beyond the normal hours/days ofwork on occasions flexibility is essential.
To have an understanding and demonstrateregard for Mary Anns values, vision, mission, and strategic aims.
Travel in the Warwickshire area, and onoccasions within the UK, to fulfil role and attend/participate in training andpersonal development opportunities, using own vehicle or public transport, forwhich expenses will be met in line with policies.
To maintain an effective and collaborativeworking relationship with other members of staff and volunteers.
To participate in annual performanceappraisal, where the job description will be reviewed, and objectives agreed.
Take responsibility for ensuring thetimely completion and/or attendance for all statutory and mandatory trainingrequirements relevant to role as outlined by Mary Anns Policy.
To participate in surveys and audits asrequired by the service in relation to your role.
Conform to conventional standards ofprofessional uniform and business dress when representing Mary Ann.
To accept temporary redeployment withinany part of Mary Ann should the need arise ensuring hospice goals andobjectives are met.
This job description is intended to be the main guide to the principalduties and responsibilities of the post. It should not be seen as anexhaustive, inflexible, or prescriptive document. The employee shares with theemployer the responsibility to suggest amendments as necessary to meet the changingneeds of the hospice.
Person Specification
Qualifications
Essential
Essential
Essential
Essential
Essential
Person Specification
Qualifications
Essential
Essential
Essential
Essential
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mary Ann Evans Hospice
Address
Eliot Way
Nuneaton
Warwickshire
CV10 7QL
Employer's website
Marketing& Income Generation Administrator
Salary: £24,071to £25,674 FTE (Pro rata) depending on experienceHours: 30 hours per week (hours / days to be agreed)
Interview Date: 17th April 2025
Are you an organised andproactive administrator looking for a rewarding role in a compassionate anddynamic environment? If so, this newly establishedposition could be just for you.
Aboutthe Role
Asan integral member of the Marketing & Income Generation Team you will carryout a range of administrative tasks to support the work of the team, and toensure our supporters have a positive experience.
Youwill be pro-active, organised, and flexible in your approach, working acrossall aspects of the departments activities and be able to adapt to varioustasks and changing priorities.
Youwill also be required to assist in fundraising activities, donor relations,assist with the creation of marketing and fundraising literature, producecorrespondence, and support hospice events.
Main duties of the job
KeyResponsibilities
Donation Administration Support receiving donations from the public, processingdonations via our system and writing acknowledgment letters to thank donors
Donation Campaign Support to assist with written campaigns to ourdonors and to prepare data for campaigns using our Donor CRM system, all whilstfollowing GDPR guidance.
Event Support to provide administration support in the organisationand delivery of hospice events, hosted by the public and the hospice.
General Administration Support to offer general administration supportto the department and other areas of the hospice if required.
WhatWere Looking For
Excellent communication skills both in person and written.
Excellent Microsoft Office skills, including word and excel.
Excellent attention to detail
Conscientious, methodical and wellorganised.
Ability to handle confidentialinformation with discretion
Why JoinUs?
Supportive and friendly team
Employee benefits, including an Employee Assistance Programme (EAP)
Free on-site parking
Wellbeing events and initiatives
Enhanced annual leave and sickness benefits
Apply now to become part of ourcaring and dedicated team.
About us
Mary Ann Evans Hospice:
Mary Ann Evans Hospice is an adult community hospice in North Warwickshire. As an independent charity we provide palliative and end of life care and support to patients with life limiting illnesses and those that matter most to them.
Our services include Hospice at Home, Wellbeing Centre, Family Support and Bereavement, Lymphoedema Care and Rapid Response (a shared service with South Warwickshire NHS Foundation Trust). We work closely with our community and hospital colleagues from the NHS, social services, local care homes and other voluntary providers. Our care is compassionate and inclusive for all who access our services.
Job description
Job responsibilities
Principle Duties& Responsibilities:
1.To assist with processing donationsfrom a variety of sources, writing acknowledgement letters to thank donors, andother general correspondence.
2.To assist with written campaigns todonors, both via email and letter, by producing correspondence, preparing datafrom our Donor CRM system and all whilst following GDPR guidance.
3.To assist in producing written andvisual documentation using a variety of programs including MS Office, CRMsystems and other in-house developed programs.
4.To assist with other general officeduties including answering the telephone, face-to-face contact with patients,clients, and visitors.
5.To provide administrative supportfor meetings, including preparing paperwork, taking/distribution of minutes andensuring deadlines and actions are met.
6.To assist with providingadministrative and creative support to hospice events some examples includeDying Matter week, Summer Fayre and Eternal Lights.
7.To attend, when necessary, fundraisingand awareness events as a representative of the hospice. This may involve occasional evening orweekend work.
8.To work with other team members toprovide co-ordinated support and direction to hospice volunteers.
9.Where appropriate be diplomatic,discrete, and sensitive and maintain confidentiality appropriately.
10. Ensure all data and monitoringinformation is recorded using Mary Ann Evans systems, with emphasis on goodrecord-keeping.
11. Work in strict accordance with MaryAnn Evans values, policies and procedures.
12. Take responsibility for reportingall safeguarding concerns in accordance with Mary Anns Safeguarding Policy.
13. To undertake any other duty, whichis appropriate to the job, when requested by the line manager.
Key WorkingRelationships:
Marketing and Income Generation Team Lead
Marketing and Income Generation Team
Employees of Mary Ann Evans Hospice
Volunteers of Mary Ann Evans Hospice
StandardRequirements of all Mary Ann Staff:
To observe and maintain securityprocedures and to be aware of responsibilities towards Health & Safety,Hospice Policies and Procedures, and COSHH.
Mary Ann operates a strictly no-smokingpolicy whilst on duty and on the premises.
Exercise responsible stewardship ofhospice resources.
Attendance at meetings, events andactivities may require the post holder to work beyond the normal hours/days ofwork on occasions flexibility is essential.
To have an understanding and demonstrateregard for Mary Anns values, vision, mission, and strategic aims.
Travel in the Warwickshire area, and onoccasions within the UK, to fulfil role and attend/participate in training andpersonal development opportunities, using own vehicle or public transport, forwhich expenses will be met in line with policies.
To maintain an effective and collaborativeworking relationship with other members of staff and volunteers.
To participate in annual performanceappraisal, where the job description will be reviewed, and objectives agreed.
Take responsibility for ensuring thetimely completion and/or attendance for all statutory and mandatory trainingrequirements relevant to role as outlined by Mary Anns Policy.
To participate in surveys and audits asrequired by the service in relation to your role.
Conform to conventional standards ofprofessional uniform and business dress when representing Mary Ann.
To accept temporary redeployment withinany part of Mary Ann should the need arise ensuring hospice goals andobjectives are met.
This job description is intended to be the main guide to the principalduties and responsibilities of the post. It should not be seen as anexhaustive, inflexible, or prescriptive document. The employee shares with theemployer the responsibility to suggest amendments as necessary to meet the changingneeds of the hospice.
Job description
Job responsibilities
Principle Duties& Responsibilities:
1.To assist with processing donationsfrom a variety of sources, writing acknowledgement letters to thank donors, andother general correspondence.
2.To assist with written campaigns todonors, both via email and letter, by producing correspondence, preparing datafrom our Donor CRM system and all whilst following GDPR guidance.
3.To assist in producing written andvisual documentation using a variety of programs including MS Office, CRMsystems and other in-house developed programs.
4.To assist with other general officeduties including answering the telephone, face-to-face contact with patients,clients, and visitors.
5.To provide administrative supportfor meetings, including preparing paperwork, taking/distribution of minutes andensuring deadlines and actions are met.
6.To assist with providingadministrative and creative support to hospice events some examples includeDying Matter week, Summer Fayre and Eternal Lights.
7.To attend, when necessary, fundraisingand awareness events as a representative of the hospice. This may involve occasional evening orweekend work.
8.To work with other team members toprovide co-ordinated support and direction to hospice volunteers.
9.Where appropriate be diplomatic,discrete, and sensitive and maintain confidentiality appropriately.
10. Ensure all data and monitoringinformation is recorded using Mary Ann Evans systems, with emphasis on goodrecord-keeping.
11. Work in strict accordance with MaryAnn Evans values, policies and procedures.
12. Take responsibility for reportingall safeguarding concerns in accordance with Mary Anns Safeguarding Policy.
13. To undertake any other duty, whichis appropriate to the job, when requested by the line manager.
Key WorkingRelationships:
Marketing and Income Generation Team Lead
Marketing and Income Generation Team
Employees of Mary Ann Evans Hospice
Volunteers of Mary Ann Evans Hospice
StandardRequirements of all Mary Ann Staff:
To observe and maintain securityprocedures and to be aware of responsibilities towards Health & Safety,Hospice Policies and Procedures, and COSHH.
Mary Ann operates a strictly no-smokingpolicy whilst on duty and on the premises.
Exercise responsible stewardship ofhospice resources.
Attendance at meetings, events andactivities may require the post holder to work beyond the normal hours/days ofwork on occasions flexibility is essential.
To have an understanding and demonstrateregard for Mary Anns values, vision, mission, and strategic aims.
Travel in the Warwickshire area, and onoccasions within the UK, to fulfil role and attend/participate in training andpersonal development opportunities, using own vehicle or public transport, forwhich expenses will be met in line with policies.
To maintain an effective and collaborativeworking relationship with other members of staff and volunteers.
To participate in annual performanceappraisal, where the job description will be reviewed, and objectives agreed.
Take responsibility for ensuring thetimely completion and/or attendance for all statutory and mandatory trainingrequirements relevant to role as outlined by Mary Anns Policy.
To participate in surveys and audits asrequired by the service in relation to your role.
Conform to conventional standards ofprofessional uniform and business dress when representing Mary Ann.
To accept temporary redeployment withinany part of Mary Ann should the need arise ensuring hospice goals andobjectives are met.
This job description is intended to be the main guide to the principalduties and responsibilities of the post. It should not be seen as anexhaustive, inflexible, or prescriptive document. The employee shares with theemployer the responsibility to suggest amendments as necessary to meet the changingneeds of the hospice.
Person Specification
Qualifications
Essential
- English & Maths qualification
- Good standard of education.
- Qualification in Marketing, Communications or Event Planning.
Essential
- Self-motivated with high expectations, passion and a positive attitude
- An excellent telephone manner
- Resourceful and creative
- A high level of accuracy and attention to detail
- Ability to prioritise tasks and manage time effectively
Essential
- Able to work flexibly with an occasional need to work additional hours.
- Ability to work in non-smoking environment
- Ability to occasionally travel within the local area, either by own car or public transport. Expenses will be paid where necessary travel costs are incurred.
Essential
- Excellent verbal and written communication skills, both verbally and in writing.
- Excellent Microsoft Office skills, including Word and Excel.
- Excellent attention to detail.
- Conscientious, methodical and well organised.
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment
- Creating posters, flyers, and other visual documents. Experience of using Canva would be an advantage.
Essential
- Experience of delivering excellent administration support
- Previous telephone experience as this role will involve speaking to a variety of personnel.
- Cash handling experience.
- Experience of maintaining accurate records
- Able to work autonomously and as part of team
- Evidence of excellent communication and listening skills.
- Experience of using a CRM system or customer database.
- Basic GDPR knowledge/experience.
- Experience of working in charity/fundraising environment.
- Social Media content experience.
Person Specification
Qualifications
Essential
- English & Maths qualification
- Good standard of education.
- Qualification in Marketing, Communications or Event Planning.
Essential
- Self-motivated with high expectations, passion and a positive attitude
- An excellent telephone manner
- Resourceful and creative
- A high level of accuracy and attention to detail
- Ability to prioritise tasks and manage time effectively
Essential
- Able to work flexibly with an occasional need to work additional hours.
- Ability to work in non-smoking environment
- Ability to occasionally travel within the local area, either by own car or public transport. Expenses will be paid where necessary travel costs are incurred.
Essential
- Excellent verbal and written communication skills, both verbally and in writing.
- Excellent Microsoft Office skills, including Word and Excel.
- Excellent attention to detail.
- Conscientious, methodical and well organised.
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment
- Creating posters, flyers, and other visual documents. Experience of using Canva would be an advantage.
Essential
- Experience of delivering excellent administration support
- Previous telephone experience as this role will involve speaking to a variety of personnel.
- Cash handling experience.
- Experience of maintaining accurate records
- Able to work autonomously and as part of team
- Evidence of excellent communication and listening skills.
- Experience of using a CRM system or customer database.
- Basic GDPR knowledge/experience.
- Experience of working in charity/fundraising environment.
- Social Media content experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mary Ann Evans Hospice
Address
Eliot Way
Nuneaton
Warwickshire
CV10 7QL
Employer's website
JOB SUMMARY
Marketing & Income Generation Administrator
Mary Ann Evans Hospice
Nuneaton
6 days ago
N/A
Part-time
Marketing & Income Generation Administrator