Sr Cust Exp Specialist

Honeywell
In October, 2024 Honeywell announcedthe spin-off of our Advanced Materials business to become a stand-alonepublicly traded company, independent of Honeywell. Our intention is that thisrole, dedicated to the Advanced Materials business, will be a part of thisfuture transaction when the separation occurs.
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities
YOU MUST HAVE
WE VALUE
Additional Information
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Key Responsibilities
- Processing Returns
- Customer Invoicing
- Prepare Forecast Reports
- Administrative Support
- Order Processing
YOU MUST HAVE
- Recent college graduate
- English Proficient
WE VALUE
- An attention to detail
- A bias for action
- An ability to work in a team
- A commitment to discovering ways to improve service
- An ability to work with limited direction
Additional Information
- JOB ID: HRD260675
- Category: Customer Experience
- Relocation Tier: Not Applicable
- Security Clearance:
- Aviation Authority (FAA for US):
- Band: 02
- Referral Bonus: 3000
- Requisition Type: Standard Requisition
- US Citizenship:
- FLSA Statement:
- FLSA CODE: Nonexempt
JOB SUMMARY
Sr Cust Exp Specialist

Honeywell
Cuauhtémoc
8 days ago
N/A
Full-time
Sr Cust Exp Specialist