In This Role, Your Responsibilities Will Be:

• Process and confirm customer orders (standard/non-standard) from multiple channels (email/phone), ensuring 100% accuracy in order entry, pricing, and delivery terms.
• Coordinate cross-functionally with Planning, Manufacturing, and Finance teams to resolve order discrepancies, update delivery notes/invoices, and secure timely payment follow-ups.
• Monitor order fulfillment lifecycle - from availability checks to shipment scheduling - using ERP tools (e.g., SAP/JDE), escalating delays to stakeholders.
• Act as first point of contact for complaints, conducting root cause analysis (RCA) and collaborating with Quality/Logistics to implement corrective actions.
• Deliver real-time updates to customers on order status, lead times, and RMA requests via email/phone, maintaining SLA compliance.
• Propose process improvements (e.g., reducing inquiry response time by 20%) to enhance service quality.
• Manage daily interactions with third-party logistics (3PL) partners to optimize shipment bookings, customs documentation, and cost tracking.
• Audit freight invoices and resolve discrepancies (e.g., demurrage charges) in alignment with Trade Compliance policies.
• Maintain CRM records for sales opportunities and account activities, ensuring data integrity.
• Assist managers in ad-hoc tasks: compiling KPI reports, onboarding new hires, and updating knowledge base articles.

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor's degree in Supply Chain, Business Administration, or related field.
• Possess an analytical, problem solving, and self-starter approach
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.
• Proficient in computer usage MS office skills
• Outstanding communication skills.
• Advanced English level to ensure excellent reading, writing, and verbal communication skills.
• Certification in APICS/CPIM or customer service (e.g., COPC) is a plus.

Preferred Qualifications that Set You Apart:

• Fresh graduates or 1-3 years of experience in Shared Service Center or Customer Service role.
• Project management.
• Sales experience.
• Experience working with various geographies and functions.
• Experience supporting a field sales organization including the use of CRM tools and processes.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.