Network Technician Level 1 WITH FRENCH

BUCHAREST

ENGIE GBS

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

Within the Network & Cybersecurity Services (NCS) division of GBS IT, the Network And Connectivity (NAC) department is composed of the SDM Team, the Expertise Team and the Network Operating Center (NOC) team.

The NOC serves as the operational hub for our Network and Security infrastructures. Our mission is to ensure performance and security across all network and security infrastructures, whether they are in data centers, the cloud, or remote sites (examples: 'Highway to Cloud' interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with 'Zscaler,' Software-Defined WAN, LAN, and Wi-Fi services, etc.).

The NOC, consisting of over 40 professionals, is structured into two distinct yet complementary teams:

• NOC Back Office: This team of technical experts focuses on the day-to-day operation of services.
• NOC Front Office: This team provides crucial support to the Back Office, focusing on industrialization, process management, and operational oversight of infrastructure and managed services.

What you will do:

Incident Management:

• You will gather needed information from other services (Service Desk and Global Coordination Center), check the priority level (impact and urgency), check the impacted service/customer, and work with the monitoring team to improve the quality of the data in incident tickets. You will assign the ticket to the right L1/L2/L2 level.
• You will link multiple incidents together when a common root cause can be identified.
• You will perform the first technical analysis of devices' status and launch first actions regarding on-site checks with local contacts when necessary (device unreachable).
• You will create incidents in providers' portal when necessary (mainly regarding telco providers' link).
• You will permanently check the monitoring tools to ensure that every critical alarm is linked to an active incident ticket.
• You will create new incident tickets when necessary (detection with monitoring tools or customer's direct request).
• You will escalate/assign tickets towards Level 2 or Level 3 of the NOC when necessary.
• You will work with the network tooling team to improve monitoring quality.

Change Management:

• You will implement basic and simple changes based on a Standard Operation Procedure (SOP).
• You will assign any other request to Level 2 or Level 3 of the NOC when necessary.

Desired education, expertise, and skills:

• Basic knowledge of networks' fundamentals (IP addressing, routing, difference between network devices);
• Monitoring tool usage (Spectrum, Cacti, Syslog, etc.);
• Working experience in Ticketing Systems (e.g.: Service Now);
• Working experience with Cisco LAN, Wifi;
• DNS, DHCP basic operations;
• ITIL certifications;
• Proficiency (spoken and written) both in English and French;
• Proactive and engaged attitude;
• Availability and focus on service quality;
• Teamwork skills;
• Strong communication skills.

Benefits:

• Private health insurance for you and your family;
• Opportunities for ongoing personal and professional development;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf.

ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.