Job Description Summary

Are you passionate about quality and eager to make a significant impact? We are looking for a talented Customer Quality Leader to become a key player in our Quality team. In this exciting and influential role, you will be the go-to Advanced Product Quality Planning (APQP) technical expert within the Customer Quality domain. You will collaborate with dynamic cross-functional teams, including engineering, manufacturing, and sourcing, to develop and implement robust plans that align with industry standards. Your expertise in APQP methodologies will ensure our products consistently meet the highest quality standards and exceed customer expectations.
As a customer quality Leader, you'll also be responsible for ensuring that customer quality requirements are met and maintained throughout the product lifecycle.

This role involves acting as the primary point of contact for customers regarding quality issues, coordinating with internal teams to resolve quality concerns, and driving continuous improvement initiatives to enhance customer satisfaction.

GE Aerospace is a major manufacturer of aircraft engines and components partnering with the world's major aerospace companies covering commercial, business jet and military applications.

Our Cheltenham facility manufactures power distribution & avionics equipment for global military and civil aerospace customers.

Job Description

Roles and Responsibilities

• Lead the cross functional (Programs, Engineering & Supply Chain) APQP Implementation across the site.
• Support the business on APQP contract language and flowdown. Help determine applicability and APQP implementation plan.
• Support the organizations on the development and review of APQP deliverables with customers.
• Lead the APQP processes, including the development and maintenance of APQP documentation such as Process Flow Diagrams, PFMEAs, Control Plans, and PPAPs
• Serve as the primary liaison between the company and your customers for all quality-related matters
• Implement and drive both tactical and strategic quality improvement initiatives to support customer disruption reduction targets, instigate overarching quality enhancement projects.
• Facilitate practical problem solving across the organisation to resolve quality issues for GE value streams and customers. Utilising problem-solving tools to cross-functionally resolve complex manufacturing and delivered quality problems.
• Lead and host all customer quality visits ranging from regular working level customer representative visits, through to high-profile senior executive visits.
• Develop and maintain quality documentation, including quality plans, and corrective action reports
• Support internal audit schedule, leading audits to support the central quality team.
• Experience of Contract review; to question quality clauses, reinforced by supply chain capability knowledge
• Build external industry network to learn and share best practice & experience.

Required Qualifications

• Strong experience in a quality role, preferably within the aerospace or automotive industry
• Comprehensive understanding of quality management systems (QMS) and standards such as AS9100, AS9145
• Strong understanding of APQP methodologies and tools.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.

Desired Characteristics

• Strong project management skills to plan, coordinate, and execute APQP activities
• Experience in Programmes or Project Management, with an instinctive understanding of customer needs
• Ability to document, plan and execute several projects simultaneously and manage deadlines
• Strong problem-solving skills and attention to detail ensure completeness of quality documentation
• Excellent verbal and written communication skills to effectively liaise with customers, suppliers, and internal teams oral, written communication, and presentation skills
• Explains complex information to others in a straightforward manner.
• Flexibility to handle unexpected challenges and find effective solutions

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Pension
• Bonus
• Life Assurance
• Group income protection
• Private medical cover

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Job D escription

Additional Information

Compensation Grade

LPB1

Relocation Assistance Provided: No