Innovate to solve the world's most important challenges

As a Sr. Customer Experience Training Professional here at Honeywell, you will have the opportunity to shape the training strategy and initiatives that will drive our organization's customer experience to new heights. Your expertise in instructional design, training methodologies, and leadership will be crucial in developing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels.

In this role, you will impact the organization by enhancing customer experiences, improving employee capabilities, aligning with the customer experience strategy, cultivating a customer-centric culture, driving continuous improvement, and contributing to organizational growth and success.

KEY RESPONSIBILITIES

• Develop and lead the overall Customer Experience training strategy and initiatives across the organization.
• Collaborate with cross-functional teams to identify training needs and gaps in customer experience knowledge and skills.
• Design and deliver comprehensive training programs to address these needs and enhance the capabilities of employees at all levels.
• Lead a team of training professionals and subject matter experts.
• Partner with senior leadership to shape the customer experience vision and strategy.
• Utilize data-driven insights to measure the effectiveness of training programs.
• Continuously evaluate and improve training methodologies and approaches to ensure maximum impact and engagement.
• Stay updated with industry trends and best practices in customer experience training.
• Collaborate with external vendors and partners to deliver high-quality training programs.

BENEFITS OF WORKING FOR HONEYWELL

• Benefits - Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development

YOU MUST HAVE

• 8 years of proven experience in CX training or related field, with a track record of successfully designing and delivering comprehensive training programs
• Proven team leader for teams with individual contributors and managers
• Strong leadership skills with the ability to influence and drive change.
• Experience in managing and mentoring teams of training professionals and subject matter experts.
• Excellent communication and presentation skills.
• Advanced knowledge of instructional design principles and adult learning methodologies.
• Experience in developing engaging and interactive training materials and resources.
• Experience in managing training programs in a global organization.

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic thinking and ability to develop innovative training strategies and approaches.
• Proven ability to drive change and lead transformational initiatives.
• Strong leadership and people management skills.
• Ability to inspire and motivate teams to achieve training goals and objectives.
• Strong project management skills.

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here

Additional Information

• JOB ID: HRD261657
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 03
• Referral Bonus: 1500
• Requisition Type: Standard Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.