Sales Supp. Specialist-Customer Support

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Sales Support Manager - Customer Support

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. You will be mainly accountable for: • Sales order handling including check with PMU and LSU plan finish date and provide • OA to customer. Communicate with customer or sales with PMU for better plan date to meet • Customer's requirement. send out shipping notice to logistic once payment and goods are ready. • Cross function communication with buyer, planer, finance, logistics ect to ensure smooth order handling process. • AR checking and following. Backup team member during other SA's vacation or leave. Other job assigned by manager.

Qualifications for the role

• Associate college degree or above in international trade or related major.
• More than 2 years working experience as customer service and order handling in foreign-owned enterprises
• Proficiency in Excel& Power Point, good command of SAP system, especially in SD model
• Strong sense of customer service and result orientation,
• Strong sense of responsibility
• Good communication skills, good team work spirit and open mind

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory