Service Sales Support Manager- Electrification Service

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This position reports to

Service Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to adapt and implement sales support strategy for the Electrification service business in accordance with the global support strategy. Each day, you will ensure technical and commercial support for internal and external customers. You will also showcase your expertise by overseeing estimations, bids, and proposals ensuring alignment with ABB standards and targets and leading, developing, and coaching the Sales Support team. The work model for the role is: Hybrid #Hybrid This role is contributing to the Electrification service business across Australia. You will be mainly accountable for: • Defining key targets and ensuring their achievement by overseeing progress and defining improvement actions for customer support and satisfaction. • Ensuring the most competitive offers considering the market situation and customer conditions; and identifying the most effective approach (e.g., direct sales, consortium, or channel) for better serving the customer. • Overseeing the validation of terms and conditions (commercial, technical, legal, and pricing) in each offer; and supporting bid/no bid analyses and decisions. • Participating in project risk review processes; and ensuring the required technical support and clarifications are provided to the Sales organizations during technical meetings, product presentations, and negotiations with customers. • This role will also contribute to the development of the Product Marketing Plan in line with the National Marketing Strategy You will join a dynamic high-performing team within our Electrification Service Business, where you will thrive by helping customers manage their energy and electrical infrastructure as strategic operational assets in a safe, smart, and sustainable way.

Qualifications for the role

• Degree in Electrical engineering or related discipline.
• You will have a strong understanding of electrical infrastructure, including MV/ LV switchgear, protection relays, combined with a general understanding of SCADA systems.
• You have established skills with 5+ years of experience in sales support, preferably working as a Sales Support Manager with electrical products and technologies.
• Proven experience in managing and mentoring a team to support business growth.
• Ideally you will have an enhanced knowledge of specialized software platforms such as Salesforce, SAP, and Microsoft Office Suite ( not mandatory).
• You are passionate about customer relationship management and innovative problem-solving.
• You hold current driver's license and are open and willing to travel as required.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory