Parts and Repair Sals Specialist

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This position reports to

US Life Cycle Services Parts and Repair

Your role and responsibilities

In this role, you will drive service sales process in collaboration with the US LCS Parts and Repair Director. Generates service sales opportunities and secures profitable sales for DCS, QCS and Drives Spare Parts Solutions for PAEN, PAPI and PAMA customers. Focuses on Installed Base (IB) penetration (IB) and sells the entire Service product portfolio in collaboration with other ABB service units. Builds long-term customer relationships and ensures immediate response to specific customer needs and issues. The work model for the role is: {hybrid} You will be mainly accountable for: • Penetrates into IB, promotes various upgrade, retrofit, and value-add solutions to the benefit of the customer(s) and ABB. • Focuses on the entire service portfolio to secure profit for assigned business / product groups. • Generates service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios. • Sells entire service product portfolio to expand ABB Spare Parts business. • Acts as a marketer/salesperson of ABB's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings). • Translates the needs of customer into relevant ABB Service offerings and solutions. • Establishes long-term customer relationships by understanding their requirements and applicable regulations and by demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). • Documents customer feedback and ensures customer satisfaction throughout the sales process. • Contributes to risk assessments related to price and quality. • Registers required information into the appropriate customer database. • Reports leads/opportunities, manages, and updates pipeline in CRM. • Updates and monitors sales proposals and tenders and follows-up on proposal statistics. • Communicates contract details in accordance with ABB offering and strategy and manages administrative sales processes. • Utilizing the database to grasp the existing installed base, and identifying and developing sales opportunities • Preparing and reviewing sales plans and proposing recovery actions when needed • Developing and executing quarterly Parts and Repair promotions to drive business and maintain customer awareness

Qualifications for the role

• 8 years of experience in sales or business development
• Sound knowledge of DCS, QCS and Drives parts in support of Pulp & Paper, Oil, Gas, Chemicals, Life Sciences, Power Generation, Water and Analytics Industries
• Knowledge of SAP, ServIS (installed base), SFDC (CRM), Excel
• The ability to develop and manage customer relationships
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• A Bachelor's Degree (or equivalent experience) (i.e. Business, Engineering, Finance, etc.)
• Proficient in English
• US Citizen
• Occupational Health and Safety (OHS)
• Technical support and services
• Process improvement and optimisation
• Data Management
• Portfolio Management
• General Sales Practices
• Marketing, Sales and Product Management\Customer Centricity
• Knowledge of internal ABB tools: My Control System MCS-DC (SPDC), Spare Parts Analysis

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. MyBenefitsABB.com